Viewing Outbound Call Results

Procedure

1. Choose Outbound Call > Call Mgmt, click a task, and view the outbound call result of each customer on the outbound call task details page.
   

   After blocklisted numbers whose Operation Type for Blocklist Type is set to Auto Wrap Up are imported to the outbound call data, a business result is directly generated on the Completed tab page (choose Call Mgmt, click the task name in the Task Name column, and click the Completed tab). Click Details to see the outbound call failure cause at all levels. Call Result is recorded as Failed, and Cause is recorded as Blocked by blocklist.

   Figure 1 Outbound call results

   

2. Click Details to view the call details of a called number.
   Figure 2 Call Result Details
   

   Table 1 Parameters in the outbound call result details list

   Parameter	Description
   Customer ID	Customer ID, which is created when outbound call data is created.
   Customer number	Customer number. Customer numbers are displayed anonymously if the current operator does not have the User Numbers are Displayed in Plaintext permission.
   Status	Status of a call. Executing Completed
   Start Time	Time when a call starts.
   End Time	Time when a call ends.
   Call Attempts	Number of times that a customer number is called.
   Call Result	Call result. Failed Successful Reject
   Cause	Call failure cause.
   Business Result Path	Business result of a call.
   Business Description	Business result description.
   Call ring duration	Ringing duration.
   Manual call duration	Manual call duration.
   IVR call duration	IVR call duration.
   ACW	Wrap-up duration after a call ends.
   Total call duration	Outbound call end time minus outbound call start time.
   Operation	Operations that can be performed on an outbound call result. Business Result Business Result Log Play Download

   

   • The outbound call data attributes configured in Configuring Outbound Call Data Attributes are displayed next to the Operation column.
   • Call ring duration, Manual call duration, IVR call duration, and ACW on the Completed tab page depend on the CC-CMS's function of importing CDRs to the database using the CCDIS. Therefore, you need to commission this function first. Otherwise, the values of these parameters are 0.

3. Click a task, click the Completed tab, and click to export task results.

Follow-up Procedure

Watermarks can be displayed on the outbound call task result page.

1. Choose Configuration Center > System Management > Tenant Parameter.
2. Choose Tenant parameters > Unified Public Configuration.
3. Set watermark parameters.
   • Whether to enable page watermarking: Click Edit, set Parameter Value to Yes, and click Save.
   • Page Watermark Character: Click Edit, set Parameter Value to the watermark to be displayed, and click Save.

4. Choose Outbound Call > Call Mgmt and view the watermark effect.