Managing Outbound Call Tasks

A tenant administrator can manage telemarketing activities for specified customer groups by creating outbound call tasks and importing customer numbers to the tasks.

• Creating Common IVR Outbound Call Tasks or Intelligent Robot Outbound Call Tasks
  This section describes how to create common IVR outbound call tasks or intelligent robot outbound call tasks.
• Creating Predicted Outbound Call Tasks
  To ensure call efficiency and connect to as many customers as possible without annoying them, the system dynamically adjusts the number of agent outbound calls and automatically assigns the calls to agents according to multiple algorithms. This task is time-effective for the agents.
• Creating Preview Outbound Call Tasks
  In a preview outbound call task, the system pushes a customer to an agent (not to call the agent). After previewing the customer information, the agent manually executes calls.
• Creating Preempted Outbound Call Tasks
  In a preempted outbound call, an agent is preempted. After the agent answers the call, the agent and customer are connected.
• Creating Fixed Outbound Call Tasks
  
• Creating Manual Outbound Call Tasks
  In a manual outbound call task, an agent in a specified skill queue manually locks an outbound call task and executes the outbound call. This task applies to the scenarios with flexible scripts and agent service time.
• Creating Manual Assignment Outbound Call Tasks
  The creator of an outbound call task can manually assign outbound call data to a specified agent or skill queue to execute the outbound call task.
• Configuring an Outbound Call Task
  After an outbound call task is created, you need to configure outbound call data for the task so that the task can be executed properly. Manual outbound call tasks support the configuration of reserved outbound calls.
• Managing Outbound Call Tasks in Batches
  When there are a large number of outbound call tasks, a tenant administrator can handle outbound call tasks in batches.