Historical Case

Prerequisites

• You have the Case Management 2.0 > Case > Historical Case permission.
• The case 2.0 feature has been enabled for the tenant space.

Procedure

1. Sign in to the AICC and choose Case 2.0 > Historical Case. On the page that is displayed, enter a case title to search for the case or set advanced search criteria to search for cases.
   Figure 1 Historical Case page
   

2. Click to set the period for moving cases to the historical case list. The default period is 90 days.
   Figure 2 Setting Case to history cycle
   
   

   When a completed or canceled case in the tenant space reaches the configured period, the case is moved to the historical case list.

3. Click to export data records in the historical case list. A maximum of 10,000 data records can be exported.
4. Click a case title to view the case details and task details.
5. Click Restart to restart a historical case as a pending or completed case.
   Figure 3 Restarting a case
   
   

   You do not need to specify an owner when restarting a historical case as a completed case.