Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide(AICC)/ Introducing Agent Workbenches

Updated on 2024-10-12 GMT+08:00

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Introducing Agent Workbenches

The AICC provides a workbench page where basic agent operations are integrated so that agents can perform operations without switching the menus. Workbenches are classified into the audio and video workbench and online chat workbench.

Voice and Video Workbench
An agent uses the voice and video workbench to handle customer businesses through inbound and outbound voice calls.
Online Chat Workbench
An agent can use the online chat workbench to handle customer businesses through multimedia channels.

Parent topic: Agent Guide(AICC)

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