Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring Common IVR/ System Variables
Updated on 2023-09-20 GMT+08:00
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System Variables

Table 1 System variables

Parameter

Description

SYS.callId

Call ID, which is the same as the value of userid.

SYS.cti_callid

Call ID transferred from the CTI.

SYS.currentTime

Current system time, which is in yyyyMMddHHmmss format.

SYS.createTime

Start time of the call.

SYS.systemDate

System date, which is in yyyyMMdd format.

SYS.tenantId

Tenant ID.

SYS.callingNumber

Calling number.

SYS.callMediaType

Media type of the call.

SYS.language

Language used by the tenant.

SYS.systemTime

System time, which is in HHmmss format.

SYS.calledNumber

Called number, which is an access code of the tenant space.

SYS.systemMonth

System month, which is in yyyyMM format.

SYS.realCalledNumber

Real called number, which is an access code of the tenant space plus an extension code.
Parent topic: Configuring Common IVR