Help Center/ Cloud Certificate & Manager/ SSL Certificate Manager (SCM) User Guide/ Applying for an SSL Certificate/ Verifying the Organization (OV and EV)
Updated on 2026-10-10 GMT+08:00
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Verifying the Organization (OV and EV)

When you apply for an OV, OV Pro, EV, or EV Pro certificate, after domain name verification is complete, the CA sends an organization verification email to the contact information published by the enterprise (not the contact email address you entered in the system). The CA contacts the enterprise or organization based on the selected verification mode to check whether the enterprise or organization has initiated the certificate application.

If you purchase an OV certificate from DigiCert or GeoTrust again within 13 months and the certificate information is not changed, organization verification is not required.

Prerequisites

The certificate is in the Pending organization verification state.

Notes and Constraints

Organization verification is required for OV, OV Pro, EV, and EV Pro certificates.

Organization Verification Procedure

  1. Log in to the mailbox you left when applying for a certificate.
  2. Open the organization verification email from the CA.
  3. Reply to the email from the CA to select an organization verification method.

    You can perform verification by phone calls or emails (public phone numbers and email addresses of your enterprise or organization). Select an organization verification method based on your needs.

    If you need to change the organization verification method, reply to the email from the CA.

  4. Cooperate with the CA and complete the verification by the method you select.

    For example, if you select verification by phone call, answer the phone when the CA contacts you through the public phone of your organization.

Checking the Review Status

  1. Log in to the CCM console.
  2. In the navigation pane on the left, choose SSL Certificate Manager > SSL Certificates. Click the SSL Certificates tab page.
  3. In the SSL certificate list, locate the certificate you have applied for and view its Status/Application Progress.

    The review period varies depending on the certificate type. For details, see Issuing an SSL Certificate.

FAQ

How Long Does It Take to Approve an SSL Certificate?

Why Does the Certificate Stay in the CA Verifying Status for a Long Time?

How Do I Handle the Email or Phone Call from the CA?