Help Center> Partner Center> User Guide> Cloud Solution Providers> Customer Business> Customer Order Management> Viewing a Customer's Orders
Updated on 2024-04-30 GMT+08:00
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Viewing a Customer's Orders

A partner can query all the associated customers' orders.

The order data is generated when a customer purchases a yearly/monthly product. To view the order data of pay-per-use resources, see Viewing a Customer's Resources.

A salesperson can only query orders of its own customers.

Procedure

  1. Use your partner account to log in to HUAWEI CLOUD.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. Select Sales > Customer Business > Customer Orders on the top navigation bar.

  4. Set search criteria to search for customer orders.

    You can search for customer orders by Customer, Order No., Order Status, Product Type, Order Type, or Ordered On.

    • Click View Order Details in the Operation column to view details about an order.
    • Click Adjust Price in the Operation column to adjust the price of an order for a referral customer. For details, see Adjusting the Price of a Customer's Order.
    • Perform the follow-up operation for orders of customers associated with partners by Referral. Click Price Adjustment History in the Operation column to view price adjustments for an order.
    • If an order is completed and is not unsubscribed, move over the icon in the Paid Amount column to check the payment details.

      You can view orders of your customers in Customer Business > Customer Orders > Customers, and your resellers' customers in Customer Business > Customer Orders > Resellers' Customers.

  5. Export a customer's orders.

    • Export orders of the current customer.

      Choose Export > Export Selected. Message "Records exported successfully" is displayed.

    • Export all customer orders.

      Choose Export > Export All. Message "Tasks exported successfully" is displayed.

    • View export history.
      1. Choose Export > View Export to switch to the Export History page.
      2. Click Download in the Operation column to download and query the customer orders in the Completed status.

      You can export orders of your customers in Customer Business > Customer Orders > Customers, and your resellers' customers in Customer Business > Customer Orders > Resellers' Customers.