Managing Customer Association Relationships

In the reseller model, a partner can disassociate from its customers and process the disassociation requests submitted by customers.

Only partners with the corresponding permissions can disassociate from their customers.

Only one disassociation request can be initiated by a customer within a 3 month period.
Only one disassociation request can be initiated by a partner within a 3 month period.

Use your partner account to log in to HUAWEI CLOUD.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
Select Sales > Customer Business > Customer Management on the top navigation bar.
In the customer list, select a customer and click More > Disassociate in the Operation column.

For Partner Service Provider, they need to click the Customers tab, select a customer, and disassociate from the customer.
If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

If the account fails the check, handle the failed items as prompted. Then check the account again.

The Disassociate dialog box is displayed.
Enter the reason and click OK.
The system displays a message indicating that the request for disassociating from the customer has been submitted. After your customer completes the processing, you will be notified of the processing result at the first time. Please wait.

If partners have enabled the verification code function, a verification code is required to verify the identity.

Partners can query the customer associations and disassociations, and process the disassociation requests initiated by customers.

Only partners with the corresponding permissions can process the disassociation requests from customers.

Use your partner account to log in to HUAWEI CLOUD.
In the drop-down list of your account name, click Partner Center to go to the Partner Center.
Select Sales > Customer Business > Customer Management on the top navigation bar.
Click Manage Association Records.

For Partner Service Provider, they need to click the Customers tab and click Manage Association Records.
On the Manage Association Records page, you can query the customer associations, association type changes, and disassociations.
Click Agree or Reject in the Operation column.

If partners have enabled the verification code function, a verification code is required to verify the identity.