- What's New
-
User Guide
- Overview
- Orders
- Resource Packages
- Funds Management
- Bill Management (Old Version)
- Bill Management (New Version)
- Tax Help
- Coupons and Discounts
- Invoices Management
- Contracts
- Cloud Trace Service
- Appendix
- Best Practices
- API Reference
-
FAQs
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Postpayment Instructions
- Are There Any Limits to How I Use Post Paid HUAWEI CLOUD Services?
- How Do I Apply for Postpayment?
- What Happens to My Top-Up Account If I Switch from Prepayment to Postpayment?
- Do Postpaid Customers Use Prepayment Or Postpayment When Purchasing a Yearly/Monthly Product?
- What Is a Billing Cycle? How Long Is the Billing Cycle for HUAWEI CLOUD?
- What Is a Repayment Period? How Long Is the Repayment Period for HUAWEI CLOUD?
- What Is Overdue? What Are the Consequences of Being Overdue?
- What Is a Grace Period of Huawei Cloud? How Long Is It?
- What Is a Retention Period of Huawei Cloud? How Long Is It?
- What Is a Due Date?
- How Are My Expenditures Settled?
- What Can I Do If I Have an Outstanding Amount?
- What Will Be the Result If the Payment Succeeds?
- What Will Be the Result If the Payment Fails?
- Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
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Adding a Card
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Instructions
- Why Do I Need to Add a Credit Card?
- When Should I Add a Credit Card?
- Which Types of Customers Need to Add a Credit Card?
- Do I Need to Add a Credit Card If I Am a Reseller?
- What Credit Cards Are Supported for HUAWEI CLOUD (International)?
- What Should Be Noted When I Add a Credit Card?
- How Do I Add a Debit Card?
- Operations
- Problems
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Instructions
-
Payment
- What Payment Methods Are Supported on HUAWEI CLOUD (International)?
- How Do I Make a Bank Transfer?
- What Type of Online Payments are Supported?
- What Can I Do If My Online Payment is Declined?
- What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?
- Will My Subsequent Payments Be Restricted After an Online Payment Fails?
- What Is the Maximum Allowed for an Individual Online Payment?
- What Can I Do If I Transferred Money into the Wrong Account?
- What Is a Dedicated Top-Up Account?
- How Do I View My Dedicated Top-Up Account Information?
- How Do I Use My Dedicated Top-Up Account to Pay Bills?
- Repayment
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Bills
- How Do I Pay for My Bills As a Reseller Customer?
- Why Do Some Resources in Bills Not Have Resource Names or IDs?
- How Do I Find Cloud Service Resources By Resource Names or IDs?
- What Is a Child Resource?
- Why Can't I Access the Target OBS Bucket?
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Customers Using Monthly Settlement
- How Does Huawei Cloud Calculate the Billing Cycle?
- How Do I Pay for Yearly/Monthly Subscriptions?
- How Am I Charged in Monthly Settlement?
- How Do I Pay My Bill?
- Where Can I Find the Payment Details for a Credit Card I Added?
- When Is a Cash Coupon Used for Pay-per-Use Products?
- How Do I View the Usage Records of a Cash Coupon?
- How Do I View Past Account Statements?
- Why Is the Last-Hour Expenditure Data Missing from the Bill Pushed to the OBS on the Last Day of the Last Month?
- Why Am I Billed Twice in a Month for a Monthly Resource?
- When Is the Bill for My Expenditures Generated?
- Why Does the Amount Displayed on the Bill Have Eight Decimal Places?
- When Is the Tax for Pay-per-Use Products Collected?
- When Is the Tax for a Yearly/Monthly Subscription Collected?
- Why Are My CDN Expenditures Not Displayed in the Bill for This Month?
- Why Can't I Find the Expenditure Data of My Purchased Pay-per-Use Resources in the Bill?
- What Exchange Rate Is Used for Bills Settled Not in USD?
- Why Is Part of the Usage of One Month Included in the Usage of the Next Month?
- Why Are the Actual Start Time and End Time of a Monthly/Yearly Product Different from Those Displayed in the Bill Details?
- What Is a Negative Balance on a Credit Card?
- Why Is My Payable Amount Calculated Using Total Usage (Pricing Unit) Slightly Different from That Displayed in the Bill?
- Expenditure Quota
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Resource Packages
- Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package?
- How Will I Be Billed for Usage in Excess of a Resource Package I Purchased?
- Why Am I Still Getting Billed Even After Receiving an SMS Message Indicating That the Resource Package Has Been Used Up and the Service Has Stopped?
- Why Does My Resource Package Expire at 2019/09/01 00:00:00 When I Purchased it at 2019/08/26 18:00:00?
- If I Already Purchased a Resource Package, Why Am I Incurring New Charges?
- Why Did I Receive a Notification Indicating That I Have Exceeded the Resource Package Quota When I Actually Have Remaining Quota Left?
- How Will My Resource Packages with the Same Application Scenarios Be Used?
- Where Can I Buy Resource Packages?
- How Do I View the Usage of a Resource Package?
- What Are the Differences Between Resource Packages and Pay-per-Use Resources?
- Why Is the Remaining Resource Not Calculated in Real Time?
- When Does the Resource Package I Purchased Expire?
- When Will I Receive Resource Package Usage Alerts?
- How Will My Resource Packages Be Used To Pay for Cloud Services?
- Why Didn't the Individual Instance Usage Percentages of My Resource Package Add Up to 100%?
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Free Packages
- What Is a Free Package?
- How Do I Qualify For Free Packages?
- When Does a Free Package Expire?
- How Do I Use a Free Package?
- In What Data Centers Are Free Packages Available?
- Do I Need to Pay for a Free Package?
- Why Do I Have to Add a Payment Method to Use Free Packages?
- What Are the Differences Between Free Packages and My Packages in the Resource Center?
- How Do I Find Out How Much of My Free Package Quota I Have Used So Far or If I Already Exceeded It?
- Why Did I Receive a Bill When I Am Eligible for Free Packages?
- How Do I Provision Resources Included in a Free Package?
- Can I Continue to Use the Remaining Quota of a Free Package Next Month If It Has Not Been Used Up?
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Cash Coupons
- How Do I Use Cash Coupons?
- Can a Cash Coupon Be Combined with Commercial Discounts, Partner Authorized Discounts, and Promotional Discounts?
- Can I Use Multiple Cash Coupons at Once?
- What Are HUAWEI CLOUD Experience Cash Coupons?
- Can An Account Be in Arrears After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- Will Resources Be Automatically Deleted After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- What Usage Limits Are There for a HUAWEI CLOUD Experience Cash Coupon? How Do I Use a HUAWEI CLOUD Experience Cash Coupon?
- Why Can't I Use My Cash Coupon?
- Can I Request Invoices for the Amounts Paid Using Cash Coupons?
- Why Is My Resource Still Frozen After I Request a Cash Coupon for It?
- Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?
- How Do I View My Cash Coupon Usage Records?
- Can a Cash Coupon Be Used Multiple Times?
- How Can I Obtain and How to Use Test Coupon?
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Orders
- How Long Does It Take to Process an Approved Order?
- How Long Is the Validity Period of an Unpaid Order? Can I Extend the Period?
- How Do I View Completed Orders?
- How Do I Pay for My Order?
- How Do I Use Discounts and Coupons When Paying for an Order?
- How Is the Coupon Amount Split Among Orders?
- Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
- Why Is My Order Automatically Canceled?
- Can I Resume a Canceled Order? Does the Order Disappear After Being Canceled?
- Can I Delete a Canceled Order?
- What Can I Do When an Order Fails to Be Submitted?
- What Should I Do If Some Resources in a Cloud Service Order Fail to Be Provisioned?
- What's New in Orders and Bills?
- What Changes Are Brought by the Combined Service and Combined Order?
- What Is a Combined Order?
- What Is a Combined Service?
- What's New in Export Templates?
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Renewals
- What Is the Difference Between a Top-Up and a Renewal?
- How Do I Renew an Instance?
- Where Can I View the Renewal Price?
- When Does a Resource Renewal Take Effect?
- Can I Change the Product Specifications in a Renewal?
- What Are the Renewal Period Options?
- How Long Is the Renewal Duration When I Renew a Resource for One Month?
- How Can I Renew My Resources in the Grace Period or Retention Period?
- Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?
- What Can I Do If I Cannot Find the Resources to Be Renewed?
- Why Cannot I Renew a Resource? Which Resources Cannot Be Renewed?
- Can I Renew Expired, Frozen, and Released Resources?
- Why Is the Price for a Renewal Higher Than That for a New Purchase?
- Are There Any Discounts for Renewals?
- Is There a Discount for the Renewal of Resources Purchased During a Special Event?
- When Does an Automatic Renewal Take Place?
- How Do I Disable Auto-Renewal?
- Is a Cloud Service Product Automatically Renewed After It Expires?
- Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?
- Is a Resource Deleted After Expiration?
- When Do the Renewed Resources Take Effect If They Are Renewed Before Their Expiration?
- What Is the Validity Period Before Paying for a Renewal?
- How Do I Choose Between Renew and Buy Again?
- Can Frozen Resources Be Unsubscribed from, Released, or Deleted?
- Can Released Resources Be Renewed?
- How Can I Renew the Resources of an Enterprise Project?
- Does the Billing Mode Change Affect the Cloud Service Running?
- Does Changing the Specifications of a Product Affect Other Discounted Products?
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Unsubscriptions
- How Do I View the Refund for My Resource Unsubscription?
- Where Is the Money Returned After Unsubscriptions? When Will the Refund Arrive in My Account?
- When Will I Be Charged Handling Fees? How Is the Refund Calculated?
- Will Used Coupons Be Returned During My Resource Unsubscriptions?
- Can I Unsubscribe from a Yearly/Monthly Subscription?
- How Long Can My Unsubscription Request Get Approved?
- Which Cloud Services Cannot Be Unsubscribed From?
- Can I Unsubscribe from Pay-Per-Use Resources?
- Can I Unsubscribe from a Resource Package?
- Why Can't I Find Resources On the Unsubscriptions Page?
- Can a Resource Be Retrieved After Its Unsubscription?
- Will Unsubscribed Resources Be Automatically Stored in the Recycle Bin?
- Precautions When You Unsubscribe from Resources Over $1000 USD
- Can I Modify the Region Specified in an Order?
- How Do I Delete an EVS Disk?
- Resources
- Others
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Postpayment Instructions
- General Reference
Copied.
How Do I Manage the Withholding Tax (WHT) Certificate?
On the Billing Center, you can manage your WHT certificates or receipts. After you have withheld taxes as required and obtained a WHT certificate issued by the tax authority, you can submit the certificate on the Huawei Cloud official website and follow up the certificate processing flow.
Precautions
- The WHT certificate management function is available only to customers below.
Registered In
Signing Entity
Malaysia
Sparkoo Technologies Singapore Pte. Ltd.
Thailand
Sparkoo Technologies (Thailand) Co., Ltd.
- Huawei Cloud only displays the invoices issued after the function is launched or after the invoiced amount include the WHT amount in your country/region. If there are no expected invoices, submit a service ticket.
Procedure
- Go to the Invoices page.
- Click Withholding Tax Certificates.
- On the displayed page, click Upload WHT Certificate.
- On the displayed page, specify the fields and click Submit.
Field
Description
Certificate Code
Specify the code in the WHT certificate. If no code is available in the certificate, enter the code generated by the system.
Certificate Date
Select the date when the WHT certificate is issued.
Click
and select the date (year-month-day) in the certificate.
Certificate Amount
Enter the total amount according to the amount and currency in the certificate. Select the currency from the drop-down list box.
Select Invoices
Click Add and select the invoices according to the WHT certificate. You can select multiple invoices, because one certificate can match multiple invoices. One invoice can be selected only once.
The following invoice information is displayed: (Multiple invoices are displayed in multiple lines if there are any):
- Invoice No.: Automatically displayed according to the selected invoice.
- Issued: Time when the invoice was issued. This field is automatically displayed according to the selected invoice.
- Total Invoice Amount (Including VAT) (Payment Currency): Automatically displayed according to the selected invoice.
- Total Invoice Amount (Excluding VAT) (Payment Currency): Automatically displayed according to the selected invoice.
NOTE:
The payment currency is the currency used in the invoice, that is, the currency selected in My Account > Preferences > Currency.
- Certificate Amount (Certificate Currency):
Specified manually for each invoice. The sum of the specified amounts must be equal to the Certificate Amount value.
If only one invoice is selected, the Certificate Amount value is displayed and can be edited.
- Certificate Amount (Payment Currency):
Specified manually. Convert the Certificate Amount (Certificate Currency) value to a value with two decimal places in the currency used for the payment.
Certificate Attachment
Upload a signed or scanned copy of the WHT certificate.
The certificate file must be a PDF or image only (.JPEG, .PNG, or .GIF). The file size cannot exceed 10 MB. For multiple files, compress them into a .zip package and upload it.
Remarks
Specified manually.
- Click Submit.
Follow-up Operations
After uploading the WHT certificate, you can view the uploading record on the Withholding Tax Certificates page, such as the uploading time and review status (to be reviewed, approved, or rejected). Click Details in the Operation column to view the WHT certificate details. Click Download in the Operation column to download the certificate.
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