- What's New
-
User Guide
- Overview
- Orders
- Resource Packages
- Funds Management
- Bill Management (Old Version)
- Bill Management (New Version)
- Tax Help
- Coupons and Discounts
- Invoices Management
- Contracts
- Cloud Trace Service
- Appendix
- Best Practices
- API Reference
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FAQs
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Postpayment Instructions
- Are There Any Limits to How I Use Post Paid HUAWEI CLOUD Services?
- How Do I Apply for Postpayment?
- What Happens to My Top-Up Account If I Switch from Prepayment to Postpayment?
- Do Postpaid Customers Use Prepayment Or Postpayment When Purchasing a Yearly/Monthly Product?
- What Is a Billing Cycle? How Long Is the Billing Cycle for HUAWEI CLOUD?
- What Is a Repayment Period? How Long Is the Repayment Period for HUAWEI CLOUD?
- What Is Overdue? What Are the Consequences of Being Overdue?
- What Is a Grace Period of Huawei Cloud? How Long Is It?
- What Is a Retention Period of Huawei Cloud? How Long Is It?
- What Is a Due Date?
- How Are My Expenditures Settled?
- What Can I Do If I Have an Outstanding Amount?
- What Will Be the Result If the Payment Succeeds?
- What Will Be the Result If the Payment Fails?
- Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
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Adding a Card
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Instructions
- Why Do I Need to Add a Credit Card?
- When Should I Add a Credit Card?
- Which Types of Customers Need to Add a Credit Card?
- Do I Need to Add a Credit Card If I Am a Reseller?
- What Credit Cards Are Supported for HUAWEI CLOUD (International)?
- What Should Be Noted When I Add a Credit Card?
- How Do I Add a Debit Card?
- Operations
- Problems
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Instructions
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Payment
- What Payment Methods Are Supported on HUAWEI CLOUD (International)?
- How Do I Make a Bank Transfer?
- What Type of Online Payments are Supported?
- What Can I Do If My Online Payment is Declined?
- What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?
- Will My Subsequent Payments Be Restricted After an Online Payment Fails?
- What Is the Maximum Allowed for an Individual Online Payment?
- What Can I Do If I Transferred Money into the Wrong Account?
- What Is a Dedicated Top-Up Account?
- How Do I View My Dedicated Top-Up Account Information?
- How Do I Use My Dedicated Top-Up Account to Pay Bills?
- Repayment
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Bills
- How Do I Pay for My Bills As a Reseller Customer?
- Why Do Some Resources in Bills Not Have Resource Names or IDs?
- How Do I Find Cloud Service Resources By Resource Names or IDs?
- What Is a Child Resource?
- Why Can't I Access the Target OBS Bucket?
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Customers Using Monthly Settlement
- How Does Huawei Cloud Calculate the Billing Cycle?
- How Do I Pay for Yearly/Monthly Subscriptions?
- How Am I Charged in Monthly Settlement?
- How Do I Pay My Bill?
- Where Can I Find the Payment Details for a Credit Card I Added?
- When Is a Cash Coupon Used for Pay-per-Use Products?
- How Do I View the Usage Records of a Cash Coupon?
- How Do I View Past Account Statements?
- Why Is the Last-Hour Expenditure Data Missing from the Bill Pushed to the OBS on the Last Day of the Last Month?
- Why Am I Billed Twice in a Month for a Monthly Resource?
- When Is the Bill for My Expenditures Generated?
- Why Does the Amount Displayed on the Bill Have Eight Decimal Places?
- When Is the Tax for Pay-per-Use Products Collected?
- When Is the Tax for a Yearly/Monthly Subscription Collected?
- Why Are My CDN Expenditures Not Displayed in the Bill for This Month?
- Why Can't I Find the Expenditure Data of My Purchased Pay-per-Use Resources in the Bill?
- What Exchange Rate Is Used for Bills Settled Not in USD?
- Why Is Part of the Usage of One Month Included in the Usage of the Next Month?
- Why Are the Actual Start Time and End Time of a Monthly/Yearly Product Different from Those Displayed in the Bill Details?
- What Is a Negative Balance on a Credit Card?
- Why Is My Payable Amount Calculated Using Total Usage (Pricing Unit) Slightly Different from That Displayed in the Bill?
- Expenditure Quota
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Resource Packages
- Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package?
- How Will I Be Billed for Usage in Excess of a Resource Package I Purchased?
- Why Am I Still Getting Billed Even After Receiving an SMS Message Indicating That the Resource Package Has Been Used Up and the Service Has Stopped?
- Why Does My Resource Package Expire at 2019/09/01 00:00:00 When I Purchased it at 2019/08/26 18:00:00?
- If I Already Purchased a Resource Package, Why Am I Incurring New Charges?
- Why Did I Receive a Notification Indicating That I Have Exceeded the Resource Package Quota When I Actually Have Remaining Quota Left?
- How Will My Resource Packages with the Same Application Scenarios Be Used?
- Where Can I Buy Resource Packages?
- How Do I View the Usage of a Resource Package?
- What Are the Differences Between Resource Packages and Pay-per-Use Resources?
- Why Is the Remaining Resource Not Calculated in Real Time?
- When Does the Resource Package I Purchased Expire?
- When Will I Receive Resource Package Usage Alerts?
- How Will My Resource Packages Be Used To Pay for Cloud Services?
- Why Didn't the Individual Instance Usage Percentages of My Resource Package Add Up to 100%?
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Free Packages
- What Is a Free Package?
- How Do I Qualify For Free Packages?
- When Does a Free Package Expire?
- How Do I Use a Free Package?
- In What Data Centers Are Free Packages Available?
- Do I Need to Pay for a Free Package?
- Why Do I Have to Add a Payment Method to Use Free Packages?
- What Are the Differences Between Free Packages and My Packages in the Resource Center?
- How Do I Find Out How Much of My Free Package Quota I Have Used So Far or If I Already Exceeded It?
- Why Did I Receive a Bill When I Am Eligible for Free Packages?
- How Do I Provision Resources Included in a Free Package?
- Can I Continue to Use the Remaining Quota of a Free Package Next Month If It Has Not Been Used Up?
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Cash Coupons
- How Do I Use Cash Coupons?
- Can a Cash Coupon Be Combined with Commercial Discounts, Partner Authorized Discounts, and Promotional Discounts?
- Can I Use Multiple Cash Coupons at Once?
- What Are HUAWEI CLOUD Experience Cash Coupons?
- Can An Account Be in Arrears After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- Will Resources Be Automatically Deleted After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- What Usage Limits Are There for a HUAWEI CLOUD Experience Cash Coupon? How Do I Use a HUAWEI CLOUD Experience Cash Coupon?
- Why Can't I Use My Cash Coupon?
- Can I Request Invoices for the Amounts Paid Using Cash Coupons?
- Why Is My Resource Still Frozen After I Request a Cash Coupon for It?
- Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?
- How Do I View My Cash Coupon Usage Records?
- Can a Cash Coupon Be Used Multiple Times?
- How Can I Obtain and How to Use Test Coupon?
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Orders
- How Long Does It Take to Process an Approved Order?
- How Long Is the Validity Period of an Unpaid Order? Can I Extend the Period?
- How Do I View Completed Orders?
- How Do I Pay for My Order?
- How Do I Use Discounts and Coupons When Paying for an Order?
- How Is the Coupon Amount Split Among Orders?
- Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
- Why Is My Order Automatically Canceled?
- Can I Resume a Canceled Order? Does the Order Disappear After Being Canceled?
- Can I Delete a Canceled Order?
- What Can I Do When an Order Fails to Be Submitted?
- What Should I Do If Some Resources in a Cloud Service Order Fail to Be Provisioned?
- What's New in Orders and Bills?
- What Changes Are Brought by the Combined Service and Combined Order?
- What Is a Combined Order?
- What Is a Combined Service?
- What's New in Export Templates?
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Renewals
- What Is the Difference Between a Top-Up and a Renewal?
- How Do I Renew an Instance?
- Where Can I View the Renewal Price?
- When Does a Resource Renewal Take Effect?
- Can I Change the Product Specifications in a Renewal?
- What Are the Renewal Period Options?
- How Long Is the Renewal Duration When I Renew a Resource for One Month?
- How Can I Renew My Resources in the Grace Period or Retention Period?
- Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?
- What Can I Do If I Cannot Find the Resources to Be Renewed?
- Why Cannot I Renew a Resource? Which Resources Cannot Be Renewed?
- Can I Renew Expired, Frozen, and Released Resources?
- Why Is the Price for a Renewal Higher Than That for a New Purchase?
- Are There Any Discounts for Renewals?
- Is There a Discount for the Renewal of Resources Purchased During a Special Event?
- When Does an Automatic Renewal Take Place?
- How Do I Disable Auto-Renewal?
- Is a Cloud Service Product Automatically Renewed After It Expires?
- Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?
- Is a Resource Deleted After Expiration?
- When Do the Renewed Resources Take Effect If They Are Renewed Before Their Expiration?
- What Is the Validity Period Before Paying for a Renewal?
- How Do I Choose Between Renew and Buy Again?
- Can Frozen Resources Be Unsubscribed from, Released, or Deleted?
- Can Released Resources Be Renewed?
- How Can I Renew the Resources of an Enterprise Project?
- Does the Billing Mode Change Affect the Cloud Service Running?
- Does Changing the Specifications of a Product Affect Other Discounted Products?
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Unsubscriptions
- How Do I View the Refund for My Resource Unsubscription?
- Where Is the Money Returned After Unsubscriptions? When Will the Refund Arrive in My Account?
- When Will I Be Charged Handling Fees? How Is the Refund Calculated?
- Will Used Coupons Be Returned During My Resource Unsubscriptions?
- Can I Unsubscribe from a Yearly/Monthly Subscription?
- How Long Can My Unsubscription Request Get Approved?
- Which Cloud Services Cannot Be Unsubscribed From?
- Can I Unsubscribe from Pay-Per-Use Resources?
- Can I Unsubscribe from a Resource Package?
- Why Can't I Find Resources On the Unsubscriptions Page?
- Can a Resource Be Retrieved After Its Unsubscription?
- Will Unsubscribed Resources Be Automatically Stored in the Recycle Bin?
- Precautions When You Unsubscribe from Resources Over $1000 USD
- Can I Modify the Region Specified in an Order?
- How Do I Delete an EVS Disk?
- Resources
- Others
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Postpayment Instructions
- General Reference
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Expenditure Summary
On the Dashboard page, you can view your expenditure summaries of the last 18 months. Tax is included in all expenditure amounts.
Viewing Expenditure Summary
- Go to the Dashboard page.
- View your monthly expenditure summaries of the last 18 months.
- Summary information of expenditures, refunds, and account adjustments is displayed, respectively. When logging in with an enterprise master account, you can view expenditure data of associated member accounts.
- Amount due: The total fee of the monthly bills. The monthly expenditure amount is the sum of cash payments, cash coupons used, and outstanding amount. Discounts are not included.
Discounts: The total discount amount in the period. Click the amount link next to Discounts to view the details.
- Outstanding amount: The expenditure amount that you fail to pay due to insufficient account balance in a specified period. Uncleared and unsettled amount is also regarded as arrears.
- Uncleared amount: Amount to be deducted and paid.
- Unbilled amount: The unprocessed amount of a bill to be generated.
- Write-off: The outstanding amount that Huawei Cloud discharges according to the arrears write-off regulations, which customers do not need to pay.
- Expenditure summary: Your total expenditure amount in a billing cycle.
- Refund summary: Your total unsubscription amount in a billing cycle.
- Account adjustment summary: Your total account adjustment amount in a billing cycle, such as Huawei write-offs.
- Amount due: The total fee of the monthly bills. The monthly expenditure amount is the sum of cash payments, cash coupons used, and outstanding amount. Discounts are not included.
- View the product expenditure summary information.
Cost summary data can be displayed by product, billing mode, and bill type.
Parameter
Description
Billing Cycle
Time frame between billings for an account. It is determined by Huawei Cloud and is generally one natural month. When a billing cycle ends, the system calculates all the fees that a customer needs to pay during the billing cycle and generates a bill.
Account
Account name of the customer to which a bill belongs.
Service Type
Category of a cloud service.
Product
Name of a cloud service.
Billing Mode
When the order type is unsubscription, this parameter has no value.
- Yearly/monthly
- Pay-per-use
- Reserved instance
Bill Type
The bill types include:
- Expenditure
- Account adjustment
- Refund
List Price
The sale price of a product with no commercial discounts and promotion discounts applied on the Huawei Cloud official website. List price = Discount amount + Truncated amount + Amount due.
Discount
Discounts offered to customers when they use cloud services, for example, commercial discounts, partner authorized discounts, and promotions. The value is the discount amount based on the list price.
Truncated
In pay-per-use billing mode, prices are accurate to two decimal places, with the third and later decimal places directly deleted.
Amount Due
Amount that a customer should pay for used cloud services after discounts have been applied. Amount due = Cash payments + Cash coupon used + Outstanding amount. Click
on the right of the amount due to select whether to hide expenditures of 0 dollar.
Cash Payment
Amount that is paid by cash.
Cash Coupons Used
Fees that are paid using cash coupons.
Outstanding Amount
Amount to be deducted and paid, including uncleared amount and unsettled amount.
- Summary information of expenditures, refunds, and account adjustments is displayed, respectively. When logging in with an enterprise master account, you can view expenditure data of associated member accounts.
Viewing Historical Data
A partner's customer who has been disassociated with the partner can view expenditure summaries prior to the disassociation.
- Click Historical Data.
- On the displayed page, view the expenditure summary data by billing cycle.
Downloading a Summary Bill
- Downloading a bill in PDF format
Click Export Monthly Bill and select Summary bill and Export PDF to export the monthly expenditures in PDF format. After being stamped with Huawei's seal, this PDF file can be used to describe the content of the corresponding invoice.
- Downloading a bill in Excel format
Click Export Monthly Bill and select Summary bill and Export XLSX to export the monthly expenditures in Excel format. This Excel file can be used for account reconciliation.
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