- What's New
-
User Guide
- Overview
- Orders
- Resource Packages
- Funds Management
- Bill Management (Old Version)
- Bill Management (New Version)
- Tax Help
- Coupons and Discounts
- Invoices Management
- Contracts
- Cloud Trace Service
- Appendix
- Best Practices
- API Reference
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FAQs
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Postpayment Instructions
- Are There Any Limits to How I Use Post Paid HUAWEI CLOUD Services?
- How Do I Apply for Postpayment?
- What Happens to My Top-Up Account If I Switch from Prepayment to Postpayment?
- Do Postpaid Customers Use Prepayment Or Postpayment When Purchasing a Yearly/Monthly Product?
- What Is a Billing Cycle? How Long Is the Billing Cycle for HUAWEI CLOUD?
- What Is a Repayment Period? How Long Is the Repayment Period for HUAWEI CLOUD?
- What Is Overdue? What Are the Consequences of Being Overdue?
- What Is a Grace Period of Huawei Cloud? How Long Is It?
- What Is a Retention Period of Huawei Cloud? How Long Is It?
- What Is a Due Date?
- How Are My Expenditures Settled?
- What Can I Do If I Have an Outstanding Amount?
- What Will Be the Result If the Payment Succeeds?
- What Will Be the Result If the Payment Fails?
- Why Did the Automatic Payment from My Credit Card Fail After the Bill Was Generated?
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Adding a Card
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Instructions
- Why Do I Need to Add a Credit Card?
- When Should I Add a Credit Card?
- Which Types of Customers Need to Add a Credit Card?
- Do I Need to Add a Credit Card If I Am a Reseller?
- What Credit Cards Are Supported for HUAWEI CLOUD (International)?
- What Should Be Noted When I Add a Credit Card?
- How Do I Add a Debit Card?
- Operations
- Problems
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Instructions
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Payment
- What Payment Methods Are Supported on HUAWEI CLOUD (International)?
- How Do I Make a Bank Transfer?
- What Type of Online Payments are Supported?
- What Can I Do If My Online Payment is Declined?
- What Can I Do If I Receive the Message, "Cardholder Authentication" and the Payment Page Does Not Respond During an Online Payment?
- Will My Subsequent Payments Be Restricted After an Online Payment Fails?
- What Is the Maximum Allowed for an Individual Online Payment?
- What Can I Do If I Transferred Money into the Wrong Account?
- What Is a Dedicated Top-Up Account?
- How Do I View My Dedicated Top-Up Account Information?
- How Do I Use My Dedicated Top-Up Account to Pay Bills?
- Repayment
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Bills
- How Do I Pay for My Bills As a Reseller Customer?
- Why Do Some Resources in Bills Not Have Resource Names or IDs?
- How Do I Find Cloud Service Resources By Resource Names or IDs?
- What Is a Child Resource?
- Why Can't I Access the Target OBS Bucket?
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Customers Using Monthly Settlement
- How Does Huawei Cloud Calculate the Billing Cycle?
- How Do I Pay for Yearly/Monthly Subscriptions?
- How Am I Charged in Monthly Settlement?
- How Do I Pay My Bill?
- Where Can I Find the Payment Details for a Credit Card I Added?
- When Is a Cash Coupon Used for Pay-per-Use Products?
- How Do I View the Usage Records of a Cash Coupon?
- How Do I View Past Account Statements?
- Why Is the Last-Hour Expenditure Data Missing from the Bill Pushed to the OBS on the Last Day of the Last Month?
- Why Am I Billed Twice in a Month for a Monthly Resource?
- When Is the Bill for My Expenditures Generated?
- Why Does the Amount Displayed on the Bill Have Eight Decimal Places?
- When Is the Tax for Pay-per-Use Products Collected?
- When Is the Tax for a Yearly/Monthly Subscription Collected?
- Why Are My CDN Expenditures Not Displayed in the Bill for This Month?
- Why Can't I Find the Expenditure Data of My Purchased Pay-per-Use Resources in the Bill?
- What Exchange Rate Is Used for Bills Settled Not in USD?
- Why Is Part of the Usage of One Month Included in the Usage of the Next Month?
- Why Are the Actual Start Time and End Time of a Monthly/Yearly Product Different from Those Displayed in the Bill Details?
- What Is a Negative Balance on a Credit Card?
- Why Is My Payable Amount Calculated Using Total Usage (Pricing Unit) Slightly Different from That Displayed in the Bill?
- Expenditure Quota
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Resource Packages
- Why Am I Getting Charged for My Pay-per-Use Products Even After I Purchased a Resource Package?
- How Will I Be Billed for Usage in Excess of a Resource Package I Purchased?
- Why Am I Still Getting Billed Even After Receiving an SMS Message Indicating That the Resource Package Has Been Used Up and the Service Has Stopped?
- Why Does My Resource Package Expire at 2019/09/01 00:00:00 When I Purchased it at 2019/08/26 18:00:00?
- If I Already Purchased a Resource Package, Why Am I Incurring New Charges?
- Why Did I Receive a Notification Indicating That I Have Exceeded the Resource Package Quota When I Actually Have Remaining Quota Left?
- How Will My Resource Packages with the Same Application Scenarios Be Used?
- Where Can I Buy Resource Packages?
- How Do I View the Usage of a Resource Package?
- What Are the Differences Between Resource Packages and Pay-per-Use Resources?
- Why Is the Remaining Resource Not Calculated in Real Time?
- When Does the Resource Package I Purchased Expire?
- When Will I Receive Resource Package Usage Alerts?
- How Will My Resource Packages Be Used To Pay for Cloud Services?
- Why Didn't the Individual Instance Usage Percentages of My Resource Package Add Up to 100%?
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Free Packages
- What Is a Free Package?
- How Do I Qualify For Free Packages?
- When Does a Free Package Expire?
- How Do I Use a Free Package?
- In What Data Centers Are Free Packages Available?
- Do I Need to Pay for a Free Package?
- Why Do I Have to Add a Payment Method to Use Free Packages?
- What Are the Differences Between Free Packages and My Packages in the Resource Center?
- How Do I Find Out How Much of My Free Package Quota I Have Used So Far or If I Already Exceeded It?
- Why Did I Receive a Bill When I Am Eligible for Free Packages?
- How Do I Provision Resources Included in a Free Package?
- Can I Continue to Use the Remaining Quota of a Free Package Next Month If It Has Not Been Used Up?
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Cash Coupons
- How Do I Use Cash Coupons?
- Can a Cash Coupon Be Combined with Commercial Discounts, Partner Authorized Discounts, and Promotional Discounts?
- Can I Use Multiple Cash Coupons at Once?
- What Are HUAWEI CLOUD Experience Cash Coupons?
- Can An Account Be in Arrears After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- Will Resources Be Automatically Deleted After a HUAWEI CLOUD Experience Cash Coupon Is Used Up?
- What Usage Limits Are There for a HUAWEI CLOUD Experience Cash Coupon? How Do I Use a HUAWEI CLOUD Experience Cash Coupon?
- Why Can't I Use My Cash Coupon?
- Can I Request Invoices for the Amounts Paid Using Cash Coupons?
- Why Is My Resource Still Frozen After I Request a Cash Coupon for It?
- Why Was My Pay-per-Use Cash Coupon Not Used to Pay for My Pay-per-Use Product?
- How Do I View My Cash Coupon Usage Records?
- Can a Cash Coupon Be Used Multiple Times?
- How Can I Obtain and How to Use Test Coupon?
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Orders
- How Long Does It Take to Process an Approved Order?
- How Long Is the Validity Period of an Unpaid Order? Can I Extend the Period?
- How Do I View Completed Orders?
- How Do I Pay for My Order?
- How Do I Use Discounts and Coupons When Paying for an Order?
- How Is the Coupon Amount Split Among Orders?
- Can I Cancel an Order in the Pending Payment, Expired, or Processing State and How?
- Why Is My Order Automatically Canceled?
- Can I Resume a Canceled Order? Does the Order Disappear After Being Canceled?
- Can I Delete a Canceled Order?
- What Can I Do When an Order Fails to Be Submitted?
- What Should I Do If Some Resources in a Cloud Service Order Fail to Be Provisioned?
- What's New in Orders and Bills?
- What Changes Are Brought by the Combined Service and Combined Order?
- What Is a Combined Order?
- What Is a Combined Service?
- What's New in Export Templates?
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Renewals
- What Is the Difference Between a Top-Up and a Renewal?
- How Do I Renew an Instance?
- Where Can I View the Renewal Price?
- When Does a Resource Renewal Take Effect?
- Can I Change the Product Specifications in a Renewal?
- What Are the Renewal Period Options?
- How Long Is the Renewal Duration When I Renew a Resource for One Month?
- How Can I Renew My Resources in the Grace Period or Retention Period?
- Why Is the Duration of a Monthly Product Less Than or More Than One Month After I Renew It?
- What Can I Do If I Cannot Find the Resources to Be Renewed?
- Why Cannot I Renew a Resource? Which Resources Cannot Be Renewed?
- Can I Renew Expired, Frozen, and Released Resources?
- Why Is the Price for a Renewal Higher Than That for a New Purchase?
- Are There Any Discounts for Renewals?
- Is There a Discount for the Renewal of Resources Purchased During a Special Event?
- When Does an Automatic Renewal Take Place?
- How Do I Disable Auto-Renewal?
- Is a Cloud Service Product Automatically Renewed After It Expires?
- Will a Free Trial Product Be Automatically Renewed After the Trial Has Expired?
- Is a Resource Deleted After Expiration?
- When Do the Renewed Resources Take Effect If They Are Renewed Before Their Expiration?
- What Is the Validity Period Before Paying for a Renewal?
- How Do I Choose Between Renew and Buy Again?
- Can Frozen Resources Be Unsubscribed from, Released, or Deleted?
- Can Released Resources Be Renewed?
- How Can I Renew the Resources of an Enterprise Project?
- Does the Billing Mode Change Affect the Cloud Service Running?
- Does Changing the Specifications of a Product Affect Other Discounted Products?
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Unsubscriptions
- How Do I View the Refund for My Resource Unsubscription?
- Where Is the Money Returned After Unsubscriptions? When Will the Refund Arrive in My Account?
- When Will I Be Charged Handling Fees? How Is the Refund Calculated?
- Will Used Coupons Be Returned During My Resource Unsubscriptions?
- Can I Unsubscribe from a Yearly/Monthly Subscription?
- How Long Can My Unsubscription Request Get Approved?
- Which Cloud Services Cannot Be Unsubscribed From?
- Can I Unsubscribe from Pay-Per-Use Resources?
- Can I Unsubscribe from a Resource Package?
- Why Can't I Find Resources On the Unsubscriptions Page?
- Can a Resource Be Retrieved After Its Unsubscription?
- Will Unsubscribed Resources Be Automatically Stored in the Recycle Bin?
- Precautions When You Unsubscribe from Resources Over $1000 USD
- Can I Modify the Region Specified in an Order?
- How Do I Delete an EVS Disk?
- Resources
- Others
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Postpayment Instructions
- General Reference
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Reconciliation
Bill Types and Downloading
Bill
- You can view your expenditure summary by month. The bills are summarized by product type, resource type, and billing mode (for example, pay-per-use and yearly/monthly). The data includes the expenditures and refunds.
- On the Billing Center, choose Billing > Bills, click Export. In the Export dialog box, select Summary bill and specify other fields. Then, click Export to download the bill summary.
Transactions
- You can view your transactions by month.
- On the Billing Center, choose Billing > Bills, click Export. In the Export dialog box, select Transaction Bills and specify other fields. Then, click Export to download the transactions.
Bill Details
- Bill details filtered by a combination of Resource Name/ID and Billing Cycle: On the Billing > Bill Details page, select Resource Name/ID and By billing cycle, and then click
.
- Bill details filtered by a combination of Usage and Details: On the Billing > Bill Details page, select Usage and Details, and then click
.
Precision in Bills
Huawei Cloud bills a pay-per-use product with the fee accurate to the 8th decimal place (for example, $10.12501236 USD).
The total amount in the monthly bill is rounded off to the 2nd decimal place. For example, $100.13 USD is displayed in the monthly bill instead of $100.12501236 USD.
Accumulated Amount in Bills
Prior to April 2020, pay-per-use products are settled by hour, day, or month. The settlement amount is accurate to the 2nd decimal place, while the third and later decimal places are directly truncated.
From April 2020 to May 2021, the bills for customers using monthly settlement are displayed in the following manner:
- For pay-per-use products and spot instance products, bills are summarized by specifications and usage type. The accumulated amount at the end of a month is truncated.
- For yearly/monthly subscriptions and reserved instance products, bills are summarized by order.
From June 2021, the amounts before bill generation are no longer truncated. Only the total amount shown in the monthly bill is rounded off to the 2nd decimal place.
- On the Billing > Bills page, the total amount in a monthly bill is slightly higher because the amounts are no longer truncated to the 2nd decimal place.
- On the Billing > Bill Details page, the amounts are rounded off. Therefore, there may be some discrepancies with the amounts shown in the monthly bill. To view the exact amounts (accurate to the 8th decimal place), customers can export the monthly bill in XLSX or CSV format.
- The amounts displayed in the bill files that are subscribed to on the Billing > Data Storage page of the Billing Center are accurate to the 8th decimal place.
- During bill generation, cash coupons are applied and the amounts are kept accurate to the 8th decimal place.
Reconciliation
To check your expenditures on Huawei Cloud, refer to the following steps:
- Generally, the Billing Center summarizes your expenditures in a month and generates the monthly bill on the third day of the next month. Then, you can check your bill.
- Due to the delay in expenditure summary, you are not recommended to reconcile your expenditures in the current month.
- Compare the total cash expenditure and the total payment amount.
You can view the total cash expenditure (including the monthly settlement amount) in the monthly bill and the total payment amount on the Billing > Bills page.
NOTE:
The refunds in unsubscriptions are not included.
Both the total cash expenditure and total payment amount do not include fees paid using cash coupons.
Figure 1 Total- Real-time settlement fees: Fees paid in cash, for example, through an online payment. The fees may be paid for purchases, renewals, or specification upgrades of yearly/monthly resources, or purchases of reserved instances.
- Monthly settlement: Fees settled at the end of a month, such as the yearly/monthly or pay-per-use expenditures.
- Compare the total cash expenditure in the monthly bill and the total cash expenditure in the transaction bill.
NOTE:
The total amount in a monthly bill may differ from that in a transaction bill due to the precision difference.
- The total amount in the monthly bill is rounded off to the 2nd decimal place.
- The total amount in the transaction bill is accurate to the 8th decimal place.
- You can view the total amount (including the monthly settlement amount) in the monthly bill on the Billing > Bills page.
Figure 2 Total monthly expenditure
- You can export the transaction bill on the Billing > Bills page and view the total expenditure by cash in the transaction bill (the sum of cash payments and monthly settlement).
The bill types include:
- Expenditure-purchase: fees of yearly/monthly subscriptions
- Expenditure-change: fees for changing the specifications of yearly/monthly subscriptions
- Expenditure-renewal: fees of yearly/monthly subscriptions that you manually renew
- Expenditure-auto-renewal: fees of yearly/monthly subscriptions that are automatically renewed
- Expenditure-use: fees of pay-per-use products
- Expenditure - hourly billing: Fees of products that are billed hourly
- Expenditure - unsubscription handling fee: Handling fees charged for unsubscriptions
- Expenditure-month-end deduction for support plan: fees charged for the support plan at the end of a month
- Expenditure-tax: tax for yearly/monthly and pay-per-use products
- Expenditure-difference amount: fees that HCDP customers need to pay if their expenditures do not reach the guaranteed minimum payment amount. Difference amount = Guaranteed minimum payment amount – Expenditure amount
- Expenditure-monthly payment: fees of a yearly/monthly subscription that is paid monthly
- Expenditure-savings plans used: actual hourly amount spent in the savings plan in the pay-per-use billing mode
- Refund - unsubscription: fees of yearly/monthly products that are unsubscribed from
- Refund-tax: tax refunded when a yearly/monthly subscription is unsubscribed from
- Refund-change: fees of a yearly/monthly subscription for which the specification is downgraded
- Refund-change to pay-per-use: refunds generated when a yearly/monthly subscription is changed to pay-per-use billing
- Adjustment-compensation: fees compensated by Huawei Cloud
- Adjustment-deduction: fees paid when Huawei Cloud makes an account adjustment. For example, when Huawei Cloud adjusts a specification downgrade order, the original refund amount is paid first.
- Adjustment-compensation tax: tax for Huawei Cloud compensations
- Adjustment-deduction tax: tax for Huawei Cloud account adjustments
- (Optional) You can also compare the total cash expenditure in the monthly bill and the total payment in the bill filtered by a combination of Resource and By billing cycle, the total cash expenditure in the monthly bill and the total payment in the bill filtered by a combination of Usage Type and Details.
NOTE:
Due to the different precision methods used for amounts in the above three types of bills, you may find deviations during the two comparisons.
- The total amount in the monthly bill is rounded off to the 2nd decimal place.
- The exact amounts (accurate to the 8th decimal place) are included in bill details filtered by a combination of Resource Type and By billing cycle and those filtered by a combination of Usage and Details.
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