Help Center > > User Guide> Basic Information Management> Deleting an Account> Terms and Conditions on Deletion of HUAWEI CLOUD Account

Terms and Conditions on Deletion of HUAWEI CLOUD Account

Updated at:Oct 10, 2020 GMT+08:00

The Terms and Conditions on Deletion of HUAWEI CLOUD Account ("these Terms") governs deletion of your HUAWEI CLOUD account and related matters.

Please read these Terms carefully before submitting an application for account deletion. If you have any questions, please contact HUAWEI CLOUD customer service.

Your acceptance of these Terms and clicking the Submit button indicates that you have read and fully understood all the content of these Terms and indicates that you believe deleting your HUAWEI CLOUD account can help achieve your expected purposes.

After you submit an application for account deletion, HUAWEI CLOUD will check your account in accordance with these Terms and relevant instructions on the console. If your account meets the account deletion conditions, HUAWEI CLOUD will notify you of the result and start the account deletion process after your confirmation. This process cannot be withdrawn or revoked. If your account does not meet the conditions, HUAWEI CLOUD will notify you of the result and the account deletion procedure will be automatically terminated.

  1. Account Deletion Conditions
    1. Your HUAWEI CLOUD account cannot be deleted if any of the following conditions exists, except that you have reached consensus with HUAWEI CLOUD in this respect:
      • Overdue payments, over-issued invoices, pending payments, or remaining balance.
      • Contracts pending for performance, active orders, resources in use, or reserved instances.
      • Applications in progress (including but not limited to applications of new orders, unsubscriptions/withdrawals, applications for joining HUAWEI CLOUD ecosystem programs, etc).
      • Your account has been associated with a HUAWEI CLOUD ecosystem partner.
      • Your account has been associated with an enterprise master account or member account.
    2. Your account does not have unpaid taxes and there are no unfulfilled obligations in accordance with applicable laws and regulations.
    3. Your account has not violated any applicable laws or regulations or agreements signed with HUAWEI CLOUD, unless you have reached consensus with HUAWEI CLOUD in connection with related matters if applicable.
  2. Account Deletion Procedure
    1. Self-check

      Before you submit the application for account deletion, please check whether your account meets the account deletion conditions specified in section 1 of these Terms; otherwise, your account deletion process may be terminated due to failure to meet the deletion conditions.

    2. Deletion method selection

      For account security purposes, only you can delete your HUAWEI CLOUD account. If the account does not meet the conditions specified in section 1 of these Terms and you still want to delete it, you may contact HUAWEI CLOUD customer service.

    3. Account deletion process
      1. Application submission

        After confirming that the conditions specified in section 1 of these Terms have been met, log in to the HUAWEI CLOUD website, go to the My Account console, click Close Account, read these Terms carefully before acceptance, and submit the account deletion application.

      2. Check

        HUAWEI CLOUD will automatically check your account in accordance with the account deletion conditions.

      3. Check Result Notification
        • Passed

          If your account meets the account deletion conditions, HUAWEI CLOUD will notify you of the result by email, SMS, or other reasonable methods and start the account deletion process.

          The checking of your account in accordance with the conditions above is preliminary and to the extent of formalities review. Compliance with the account deletion conditions does not mean that HUAWEI CLOUD materially accepts the result or waives any rights entitled by laws or agreements, nor does HUAWEI CLOUD affirm that any operations and responsibilities arising out of your account before the deletion process are exempted or mitigated, including but not limited to any overdue payments, entrusted payments, and unpaid taxes.

        • Failed

          If your account does not meet the account deletion conditions, HUAWEI CLOUD will notify you of the failed conditions by email, SMS, or other reasonable methods. The account deletion procedure will be automatically terminated and will not be restarted. If you still want to delete the account, you may submit another application.

    4. In the event that you fulfill the conditions above, if your HUAWEI CLOUD account is listed in complaints reported by third parties, is investigated by government agencies, is involved in a litigation or arbitration procedure, or fails to meet the conditions for account deletion after the account check, HUAWEI CLOUD reserves the right to terminate the account deletion process without your consent before the deletion procedure is formally completed ("retention period").
  3. Retention Period
    1. HUAWEI CLOUD has set up a retention period for account closure in accordance with industry standards, relevant laws, regulations, and the requirements of national administrative, judicial, and law enforcement agencies. The retention period has been provided on the HUAWEI CLOUD website, and the period starts once your account is closed.
    2. During the retention period, you cannot use HUAWEI CLOUD services or avail any rights granted by the corresponding SLA.

      However, you can continue using your account to log in to the HUAWEI CLOUD website and perform the following operations:

      • Query historical bills and settle unpaid bills.
      • Apply to restore the account so you can use HUAWEI CLOUD services again.
      • Delete the account immediately after all outstanding amounts are paid.
    3. During the retention period, HUAWEI CLOUD will delete the account data saved in HUAWEI CLOUD, except as otherwise specified in these Terms or required by laws and regulations or national administrative, judicial, or law enforcement agencies.
  4. Legal Consequences of Account Deletion
    1. Your account deletion procedure will start after you confirm that you accept these Terms.
    2. When the account deletion procedure is completed (the retention period ends or you delete the account during the retention period), all related contractual relationships between you and HUAWEI CLOUD are terminated. The consequences of account deletion include but are not limited to the following:
      • You will not be able to use this account to log in to the HUAWEI CLOUD website, app, etc.
      • You will not be able to access the HUAWEI CLOUD console.
      • You will not be able to perform any operations that require the account access.
      • You will not be able to retrieve the personal information, transaction records, business data, and historical information under the account.
      • You will not be able to use HUAWEI CLOUD services.

      Notwithstanding article 4 of these Terms, the deletion of your account does not mean that all your account operations and responsibilities before account deletion are exempted or mitigated.

    3. At the end of the day on which your account is deleted, HUAWEI CLOUD has provided services in accordance with contracts and active orders reached between the parties, without breaching any contracts.
    4. HUAWEI CLOUD will delete your data and immediately stop collecting, storing, and using your personal information and other data, except as otherwise required by applicable laws and regulations or industry standards. For example, HUAWEI CLOUD will retain corresponding invoice data for tax compliance purposes, and keep the transaction information between you and HUAWEI CLOUD to comply with relevant e-commerce laws.
    5. Account balance handling

      After you pay all outstanding amounts, you need to withdraw the remaining account balance.

    6. The account cannot be recovered once it is deleted. Please back up all account-related business information and data before you delete your account. During the retention period, you can query historical bills and settle unpaid bills, but you cannot access or use cloud services, and your cloud service resources will be released. When the retention period ends, HUAWEI CLOUD will take your account back and clear the account data. HUAWEI CLOUD will not be liable for any loss of data or information caused therefrom.
  5. Others
    1. These Terms serve as an integral part of the HUAWEI CLOUD Customer Agreement. For matters not mentioned herein, please refer to the relevant clauses of the HUAWEI CLOUD Customer Agreement.
    2. These Terms only govern your deletion of your HUAWEI CLOUD account, without prejudice to the deletion of your account in accordance with applicable laws or agreements reached between you and HUAWEI CLOUD (for example, in the event of "suspension" and/or "termination" under the HUAWEI CLOUD Customer Agreement).
    3. If your account deletion causes any loss to HUAWEI CLOUD, you shall compensate for the loss and exempt HUAWEI CLOUD and its directors, employees, agents, partners, and suppliers from any third-party liabilities arising therefrom.
    4. The Chinese version of these Terms shall prevail.

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