Help Center > > User Guide> Real-Name Authentication> Individual Real-Name Authentication> Individual Certificate Authentication

Individual Certificate Authentication

Updated at:Oct 10, 2020 GMT+08:00

The real-name authentication requires uploading your individual certificate, which can be your passport, Mainland Travel Permit for Hong Kong and Macao Residents, Mainland Travel Permit for Taiwan Residents, Residence Permit for Hong Kong and Macao Residents, Residence Permit for Taiwan Residents, or non-Chinese driver license.

Background Information

Customers who apply to join a partner program cannot perform individual real-name authentication.

The following procedure uses the passport authentication as an example. The procedures for authentication using other certificate types are the same.


  1. Go to the Basic Information page and click Authenticate next to Authentication Status.

    The system displays a confirmation dialog box.

  2. Click Continue.

    The Real-Name Authentication page is displayed.

  3. Select Individual.

  4. Fill in your personal information as prompted.

    If you set the certificate type to Mainland Travel Permit for Hong Kong and Macao Residents, you only need to enter the first nine digits of the certificate number.

  5. Click Submit. The review progress page is displayed.

    If we find a problem during the review, we will notify you of re-authentication.

Did you find this page helpful?

Submit successfully!

Thank you for your feedback. Your feedback helps make our documentation better.

Failed to submit the feedback. Please try again later.

Which of the following issues have you encountered?

Please complete at least one feedback item.

Content most length 200 character

Content is empty.

OK Cancel