Help Center/ My Account/ User Guide/ Real-Name Authentication/ Individual Real-Name Authentication
Updated on 2025-07-28 GMT+08:00
View PDF
Share

Individual Real-Name Authentication

Individual users can use personal certificates for real-name authentication.

Individual users can upload one of the following certificates for real-name authentication: passport, ID card, Mainland Travel Permit for Hong Kong and Macao Residents or for Taiwan Residents, Residence Permit for Hong Kong and Macao Residents or for Taiwan Residents, or non-Chinese driver license.

Overall Process

The following figure shows the overall process of individual real-name authentication.

Precautions

  • The address where the uploaded certificate was issued must be the same as the account registration address.
  • Your certificate must be valid.
  • The photo on the certificate must be clearly visible.
  • The name and certificate number you entered must match the certificate.
  • Upload a photo of you holding your individual certificate showing the front side.
    • All of the information on the certificate must be clearly visible.
    • Your face and arms must be clearly visible, with no headwear. Preferably, no make-up should be worn.
    • Upload an original, unmodified photo.
  • Supported file formats include JPG, JPEG, BMP, PNG, and PDF. Each file must not exceed 10 MB.
  • Each certificate number can be used to authenticate a maximum of three accounts.
  • You cannot perform individual authentication if you have joined a partner program.

Procedure

Authentication processes are similar for different certificates. This following illustrates an example using a passport.

  1. Go to the Basic Information page and click Authenticate in the Authentication Status row.

    A confirmation dialog box is displayed.

  2. Click Continue. The Real-Name Authentication page is displayed.
  3. Select Individual Authentication.

  4. Fill in your personal information.

  5. Click Submit. The review progress page is displayed.

    The authentication review will be completed within three working days.

    If the information you provide is incorrect, you will be requested to retry authentication.

Parent topic: Real-Name Authentication