Help Center > > User Guide> Basic Information Management> Resetting the Password

Resetting the Password

Updated at:Oct 10, 2020 GMT+08:00

If you fail to log in because your password is forgotten, you can reset the password.

If your password is forgotten, you cannot retrieve it but can only reset it.

Procedure

  1. Go to the HUAWEI CLOUD homepage.
  2. In the upper right corner of the page, click Log In.
  3. On the Account Login page, click Forgot Password.
  4. Verify your account.

    • Account/Email verification
      1. Enter the account name or email address and CAPTCHA code.
      2. Click Next.
    • Mobile number verification
      1. Click Mobile Number Verification.
      2. Enter the mobile number and CAPTCHA code.
      3. Click Next.

  5. Verify your identity.

    • Email address verification
      1. Select Email address and click Send Code.
      2. Enter the email verification code.
      3. Click Next.
    • Mobile number verification
      1. Select Mobile number and click Send Code.
      2. Enter the SMS verification code.
      3. Click Next.
    • If both your mobile number and email address are unavailable, contact the customer service for assistance.

  6. Set a new password and click Next.

    The password is reset successfully.

Did you find this page helpful?

Submit successfully!

Thank you for your feedback. Your feedback helps make our documentation better.

Failed to submit the feedback. Please try again later.

Which of the following issues have you encountered?







Please complete at least one feedback item.

Content most length 200 character

Content is empty.

OK Cancel