The Client Log Contains "Error message: ovpnagent:request error"

Applicable Client

Windows OpenVPN Connect

Symptom

A client cannot connect to a P2C VPN gateway, and the log contains the following error information:

Error message: ovpnagent:request error

Possible Causes

The OpenVPN client software is not running properly.

Procedure

1. Check OpenVPN network adapters.
   1. Press Win+R, enter devmgmt.msc, and press Enter to open the Device Manager.
   2. Click Network adapters, and find TAP-Windows Adapter V9 for OpenVPN Connect and OpenVPN Data Channel Offload, as shown in Figure 1.
      Figure 1 Device Manager
      
   3. Right-click each of the preceding network adapter, choose Properties, and check the device status, as shown in Figure 2.
      Figure 2 Checking the device status
      

      If the device status is normal, uninstall OpenVPN Connect and reinstall it.

2. Check whether the agent_ovpnconnect service is running properly.
   1. Enter Task Manager in the taskbar search box, and click Task Manager to open it.
   2. Click the Services tab, and find the agent_ovpnconnect service.

      If the service status is Stopped, right-click the service and choose Start from the shortcut menu, as shown in Figure 3.

      Figure 3 Task Manager
      
3. Reconnect to the client to the VPN gateway.
4. Press Win+R and enter cmd to open the command window.
5. 

   XX.XX.XX.XX indicates the private IP address of the ECS to be connected. Replace it with the actual private IP address.

   If information similar to the following is displayed, the client can communicate with the ECS:

   64 bytes from XX.XX.XX.XX: icmp_seq=1 ttl=63 time=1.27 ms
   64 bytes from XX.XX.XX.XX: icmp_seq=2 ttl=63 time=1.36 ms
   64 bytes from XX.XX.XX.XX: icmp_seq=3 ttl=63 time=1.40 ms
   64 bytes from XX.XX.XX.XX: icmp_seq=4 ttl=63 time=1.29 ms
   64 bytes from XX.XX.XX.XX: icmp_seq=5 ttl=63 time=1.35 ms
   64 bytes from XX.XX.XX.XX: icmp_seq=6 ttl=63 time=1.52 ms