Adding a Domain Name Failed

Symptom

When you add an ingest domain name or a streaming domain name, an error message indicating the addition failure is displayed.

Possible Causes

• Cause 1: Your account is in arrears. A message is displayed, indicating that the user is in the deleted status.
• Cause 2: The domain name has been added to Live. A message is displayed, indicating that a domain name of Live cannot be added again.
• Cause 3: The domain name has not been licensed. A message is displayed, indicating that the ICP filing number is not found.
• Cause 4: The domain name has been added to Live. A message indicating failed data synchronization to CDN is displayed.

Solution for Cause 1

1. Log in to Billing Center.
2. On the Overview page, view the available quota.
3. Click Top Up if your account has any outstanding amount.
4. Log in to the Live console and add the domain name again.

Solution for Cause 2

Check whether the domain name has been added in other regions or Live accounts. Live does not allow adding the same domain name repeatedly. Try with a domain name that has not been added.

Solution for Cause 3

Both ingest domain names and streaming domain names to be added in the CN North-Beijing4 region must be licensed before they can be used for pushing and playing livestreams on the Live console.

All websites with their own domain names that operate inside the Chinese mainland are required to complete Internet Content Provider (ICP) filing. You need to complete ICP filing for your domain name. After you obtain the ICP filing number, log in to the Live console to add the domain name.

Solution for Cause 4

If you delete a domain name and try to add it again, the addition may fail because the deletion has not been completed. In this case, you need to submit a service ticket for technical support. After the issue is resolved, log in to the Live console again to add the domain name.