How Do I Unbind or Remove a Virtual MFA Device?

If the virtual MFA device bound to your account is available, you can unbind the MFA device by referring to Unbinding a Virtual MFA Device.
If the virtual MFA device bound to your account is unavailable, you cannot unbind the MFA device, but you can remove it by referring to Removing the Virtual MFA Device.

IAM users can bind another virtual MFA device on the Security Settings page. For details, see How Do I Bind a Virtual MFA Device?

Unbinding a Virtual MFA Device

On the IAM console, choose Security Settings in the navigation pane.
On the Critical Operations tab, click Unbind next to Virtual MFA Device.
Enter verification codes generated by the MFA application.
Click OK.

Removing the Virtual MFA Device

If the mobile phone of an IAM user is unavailable or the bound virtual MFA device of the user has been deleted from the phone, the user can request the administrator to remove the virtual MFA device. The procedure of removing a virtual MFA device is as follows:

Log in to the IAM console.
On the Users page, click Security Settings on the right of the target user.
On the Security Settings tab page, click Remove next to Virtual MFA Device.
Click Yes.