What Do I Do If the Document in a Test Case Fails to Be Downloaded?

Symptom

During the download of the document associated with a test case, the following error information is displayed: "The request file does not exist."

Root Cause

• The document associated with the test case is deleted.
• Data is lost due to service exceptions.

Solution

1. Click Documents on the top navigation bar.
2. Click the Recycle Bin tab and search for the document name of the test case.
   • If the document exists, click to restore it.

     

   • If the document does not exist, go to 3.

3. Return to the test case page, find the document that fails to be downloaded, click to delete the document, and upload it again.