- Introduction to KooGallery
-
Seller Guide
- Registration
- Joint Operations Certification and Product Access
-
Delivery Methods
- Product Release Description
- Delivery Methods
- Image Release Guide
- Releasing Professional Services
- SaaS Release Guide
- Releasing Consulting Services
- License Release Guide
- Releasing Multi-SKU Product Specifications
- Seller Management
- Product Management
- Service Supervision
- Transaction Management
- Settlement Management
- Bill Management
- Issuing Invoices to Huawei Cloud
-
FAQs
- What Enterprise Certificates Are Needed for the Registration?
- Can I Use the Same Account to Apply for Seller Registration Again After I Exit KooGallery?
- How Do I Become a KooGallery Partner?
- How Long Does It Take to Review the Registration Application?
- How Do I Release Products on KooGallery?
- How Long Does It Take to Review a Product Release Application?
- How Do I Remove a Product from the Catalog?
- When Can I Receive the Payment After a Bill Is Generated?
- When Can I Issue an Invoice for an Order?
- Is the Product Technical Support Provided by Sellers or Huawei Cloud?
- How Long Is the Validity Period of Products on KooGallery?
- How Do I Initiate an Appeal During Service Supervision?
- Can an Individual User Become a Seller on KooGallery?
- What Benefits Can I Obtain After Registering with KooGallery?
- Do I Need to Pay Deposit If I Register with KooGallery?
- How Do I Change the Company Name?
- Why Is No Bill Generated for an Order? What Are the Prerequisites for Bill Run?
- How Do I View the Sharing Ratio of a Product?
- How Do I Release a Trial SaaS Specification?
- Why Can't I Select an Image as an Image Asset?
- Reseller Guide
-
User Guide
- Support You May Need
- Huawei Cloud KooGallery Terms
- Product Purchase
- Product Use
- Service Supervision
- After-Sales Support
- Renewal Management
- Product Unsubscription
- Invoice Management
- Agencies
-
FAQs
- What Is Huawei Cloud KooGallery?
- What Software and Services Are Provided on KooGallery?
- How Do I Purchase Cloud Applications on KooGallery?
- Why Can't I Use the Pay-per-Use or Yearly/Monthly Billing Mode for Certain Products?
- How Do I View Purchased Applications?
- How Do I Request Invoices After Purchasing Products from KooGallery?
- What Do I Do If I Encounter a Problem When Using a Product?
- How Do I Renew Purchased Applications?
- What Do I Do If No Applications or Services Meet My Requirements?
- How Do I Contact a Seller?
- What Do I Do If I Cannot Contact a Seller?
- Does Huawei Cloud Support Login Through Third-Party Website?
- Common Problems About Yearly/Monthly Images
- Common Problems About Pay-per-Use Images
- How Do I Initiate an Appeal During Service Supervision?
-
Access Guide
- SaaS Access Guide V2.0 (New Products)
- SaaS Access Guide V1.0 (Existing Products)
- Automatic Deployment and Access Guide
- General Reference
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Supervising Professional Service Products
After a professional service product is sold, you can view the service flow details and operation records of the transaction, deliver and provision the product, and update the service flow status on the Transaction Management > Service Supervision page in the Seller Console.
Precautions
- If the service supervision process of an order is not complete, the order is in the Processing state. The order status will change to Completed 3 hours after the customer confirms to accept the product.
- Bills for professional service products are generated based on the service flow status. If the service flow of a transaction is completed, the bill for the transaction will be automatically generated in the next billing cycle.
- If a customer purchases a yearly/monthly professional service product that involves service supervision, the start time of product usage is the time when the customer accepts the product.
For example, if a customer purchased a yearly product for one year, paid the order on January 1, 2020, and accepted the product on March 1, 2020, the start time of product usage is March 1, 2020, and the validity period is one year.
Overall Process
You can perform the following operations:
- After receiving a request from a customer, view the request details in the Seller Console and accept or reject the request.
- Provision the product after accepting the request.
- Update the service flow status after the product is delivered.
If the customer has not updated the service flow status for more than five days, the customer has rejected the product you deliver three times, or you have rejected customer requests three times, you can initiate an appeal. For details, see Appeal.
Procedure
- Go to the Seller Console.
- In the navigation pane, choose Transaction Management > Service Supervision.
- Set search criteria, and click Confirm the request in the Operation column of the row containing the target transaction record.
- Accept the request of the customer.
- View the request details. If the request is reasonable, click Accept request.
NOTE:
If the request is not reasonable, you can reject it to the customer for modification.
- In the displayed dialog box, click OK.
- View the request details. If the request is reasonable, click Accept request.
- After the product is delivered, update the service flow status.
- On the page displayed, enter the service result, upload the deliverables, and click Deliver service.
- In the displayed dialog box, click OK.
NOTE:
- After the customer accepts the product, the transaction is completed.
- If the customer renews an order that involves service supervision, there will be no service flow generated.
- On the page displayed, enter the service result, upload the deliverables, and click Deliver service.
Appeal
- If a customer has not updated the service flow status for more than five days, you can initiate an appeal.
- If you have rejected customer requests three times, or a customer has rejected a product you deliver three times, you can initiate an appeal.
- During service supervision, if an appeal is initiated by you or a customer, the service flow will be frozen and the operations manager will handle the appeal. You and the customer cannot perform any operations until the appeal is handled.
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