Initiating an Appeal

Procedure

1. Go to the Seller Console.
2. In the navigation pane, choose Delivery > Service Supervision. Click Deliver Service or Details in the Operation column of the row containing the target order.

   

3. Click Initiate Appeal, enter the appeal reason, upload related proofs, and click OK.

   

   

   

   1. The detailed appeal reason and proofs must be provided to help the operations manager handle the appeal.

   If you initiate an appeal because you cannot reach out to the customer after you deliver a product for an order, also submit the Letter of Commitment on Requesting Appeal Handling, to allow KooGallery to close the order and start settlement.

   2. The operations manager checks with the customer or you by email or phone call to verify the appeal reason and proofs.

   3. The operations manager then provides the appeal decision based on this verification.