What Should I Do If the VM Agent Is Subhealthy?

Symptom

On the environment details page, the agent status of the managed VM is subhealthy.

Possible Cause

VM network was abnormal.

Solution

1. Log in to ServiceStage.
2. Choose Environment Management. The Environment Management page is displayed.
3. Click the environment where the faulty VM is located. The environment details page is displayed.
4. In the All Resources area, choose Elastic Cloud Server or Custom servers from Compute.
5. In the list of managed resources on the right, obtain the name of the VM whose agent status is Subhealthy.
6. Log in to this VM.
7. Run the following command to open the VM agent-critical log:

   vi /var/log/servicestage-agent/servicestage-agent-critical.log

8. Search for alarm time as reported in the logs and locate the error information for that time.
9. Rectify the fault using the error information in the logs. If the fault persists, contact technical support.