Help Center/ Professional Services/ Service Overview/ Service Overview/ Consulting and Planning/ Cloud Storage Planning and Design Service/ Statement of Work (SOW)
Updated on 2025-07-08 GMT+08:00
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Statement of Work (SOW)

Service Overview

As data is explosively growing, the demand for migrating data to the cloud is booming in industries such as media, Internet, and automotive. However, limited by the complexity of cloud storage architecture, the technical difficulty of choosing a storage solution, and the lack of experience in performance optimization, enterprises are facing many obstacles during cloud transformation. They urgently need a professional service to diagnose and resolve the obstacles encountered.

Huawei Cloud Storage Planning and Design Service provides suggestions on planning and designing cloud storage products and consultation on storage integration and development before they migrate their services to the cloud. It aims to improve storage experience before migration and reduce overall costs.

Service Content

  • Cloud Storage Selection and Planning Service

    Specifications

    Content

    Application Scenarios

    Cloud Storage Selection and Planning Service - Basic Package

    Break down the customer's business, assess workloads of their service software, and quantify key metrics (including storage IOPS, capacity, bandwidth, and cost) based on each request interacting with storage. Based on these metrics, identify the best-fit storage flavor and provide an optimal storage solution.

    ● For customers who want to migrate their services to the cloud and have questions about the storage type, specification, and flavor that match their services. We offer expert consultation on the cost, performance, bandwidth, and interface protocols.

    ● For industries who want to migrate their storage system to the cloud, including gene sequencing, high-performance computing (HPC), and big data. We provide analysis on the advantages and disadvantages of different storage options and help customers identify and mitigate risks in mid- and long-term storage planning. Additionally, we provide high-performance, high-reliability cloud storage solutions to achieve a better cloud migration experience.

    Cloud Storage Selection and Planning Service - Incremental Package

    ● Break down the customer's business, assess workloads of their service software, and quantify key metrics (including storage IOPS, capacity, bandwidth, and cost) based on each request interacting with storage. Based on these metrics, identify the best-fit storage flavor and provide an optimal storage solution.

    ● Provide API and SDK code reconstruction solutions and SDK or client parameter optimization solutions.

Prerequisites

  • The customer wants to migrate data to the cloud and is willing to use Huawei Cloud storage products.
  • The customer is highly cooperative. There is a dedicated owner who can lead the project and assign personnel to assist in the survey, analysis, and planning.
  • The customer has a dedicated team for onsite delivery.
  • The customer and Huawei Cloud have confirmed the solution and signed a contract.

Service Scope

  1. Service Covered Content

    During the entire process of implementing this professional service, Huawei Cloud provides the following services:

    • Cloud storage selection and design: We offer consultation services to help customers choose the most suitable cloud storage products. We break down the customer's business, assess workloads of their service software, and quantify key metrics (including storage IOPS, capacity, bandwidth, and cost) based on each request interacting with storage. Based on these metrics, we identify the best-fit storage flavor and provide an optimal storage solution.
    • Cloud storage integration and development support: We provide customers with API and SDK code reconstruction solutions and SDK or client parameter optimization solutions based on their service models and performance requirements.
  2. Not Covered Content

    Huawei Cloud is not responsible for the solution implementation on the customer side, including but not limited to:

    • Integrating different systems
  3. Service Areas

    Global.

Service Process

Phase

Description

Requirement survey

Clarifying service objectives: Investigate a customer's current business situation, conduct interviews, align their storage needs and performance requirements, and reach an agreement on service objectives.

Formulating a solution: Align solution details with the customer, including the service content, process, schedule, and expenditures, to ensure that the solution is feasible and can meet the customers' requirements.

Solution design

Communicate with the customer and consider the selection of cloud storage specifications, SDK integration, and network planning to design a solution that meets customers' requirements. After that, provide corresponding deliverables.

Service acceptance

Ask the customer to accept the solution and hand over related documentation to the customer.

Service Deliverables

  • Cloud Storage Selection and Planning Service

    Specifications

    Deliverable

    Acceptance Report

    Cloud Storage Selection and Planning Service - Basic Package

    Cloud Storage Solution Selection, Planning, and Design

    XX Cloud Storage Planning and Design Service Acceptance Report

    Cloud Storage Selection and Planning Service - Incremental Package

Responsibility Matrix

  1. Common Responsibilities
    • Negotiate and confirm specific requirements and objectives.
    • Negotiate and confirm project management plans.
    • Negotiate, confirm, and review solutions.
    • Sign a contract.
  2. Huawei Responsibilities
    • Receives customer requirements and designates experts to help implement and guarantee the service delivery onsite or remotely.
    • Develops a service plan and quotation based on the service items for the customer to review and confirm.
    • Carries out the service as planned and provides the deliverables needed.
    • Provides the list of deliverables based on the selected service items after the delivery is complete.
    • Specifies a project owner and notifies the customer of any personnel changes three working days in advance.
    • Uses the authorized data only for this service and not for any other purposes.
  3. Customer's Responsibilities
    • Assigns a project owner to assist Huawei Cloud in implementing the service. The project owner is responsible for arrangement and coordination between two parties, and for reviewing and accepting the services provided by Huawei Cloud.
    • Provides service system information, including but not limited to application architecture, deployment architecture, resource quantity, and performance.
  4. Responsibility Details
    • Cloud Storage Selection and Planning Service

      The following provides an example responsibility matrix, which can be modified if needed.

      R: responsible party

      S: supporting party

      No.

      Service Process

      Content

      Huawei Cloud

      Customer

      1

      Requirement survey

      Specify service objectives.

      R

      R

      2

      Formulate a solution.

      R

      S

      3

      Solution design

      Select and design the cloud storage solution.

      R

      R

      4

      Communicate with the other party and confirm the solution.

      R

      S

      5

      Service acceptance

      Accept the solution and related documents provided by Huawei Cloud.

      S

      R

Acceptance Criteria

  • Cloud Storage Selection and Planning Service

    Huawei Cloud submits standard deliverables for each service subitem. The customer confirms the acceptance on the Huawei Cloud official website console, or signs and seals the XXX Service Acceptance Report in person, as the basis for acceptance.