- Product Bulletin
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Service Overview
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Consulting and Planning
- Cloud Video Consulting and Planning Service
- Database Consultancy Service
- IaaS Adoption Planning and Design
- PaaS Adoption Planning and Design
- Cloud DR and backup consulting service
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Deterministic Operations Planning and Design
- Statement of Work (SOW)
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FAQs
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About the Service
- What is deterministic operations planning and design service?
- What services does the deterministic operations planning and design service provide?
- What are the service content and application scenarios?
- What are the advantages of the deterministic operations planning and design service?
- How long is the validity period of a deterministic operations planning and design service order?
- Can I use this service from regions off Huawei Cloud?
- How do I contact Huawei Cloud to learn more about this service?
- How long will I get a reply in a remote consultation?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- GaussDB(DWS) Consulting and Planning Service
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Cloudification and Implementation
- Cloud Migration Service
- Cloud Video Delivery Service
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Database Migration Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What Is Database Migration Service?
- What Services Items Are Included in Database Migration Service?
- What Are the Service Content and Scenarios?
- What Are the Advantages of the Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responded to in a Remote Consulting Service?
- Service Purchase
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Service Delivery
- Can the Service Be Delivered on Site?
- How Long Does It Take for Service Delivery After the Order Is Placed?
- What Are the Working Days?
- What Are the Final Deliverables from the Service?
- Is the Service Available Outside China?
- How Do I Use Database Migration Service?
- Is the Service Refundable During Its Delivery?
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Service Consultation
- Billing
- Data Element Integration and Implementation
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Landing Zone Design and Implementation
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Landing Zone Design and Implementation?
- What Services Does Landing Zone Design and Implementation Provide?
- What Are the Service Contents and Scenarios of Landing Zone Design and Implementation?
- What Are the Advantages of Landing Zone Design and Implementation?
- How Long Is the Validity Period of a Landing Zone Service Order?
- Can I Use This Service for Sites Not on Huawei Cloud?
- How Can I Learn More About This Service?
- How Long Will I Get Responses in a Remote Consulting?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- Cloud Backup and Disaster Recovery Delivery Service
- Data Cloudification Design and Implementation Service
- GaussDB(DWS) Cloud Migration and Implementation Service
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O&M and Management
- Huawei Cloud O&M Service
- Deterministic SRE Support Services
- aPaaS Deterministic O&M
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DevSecOps O&M
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Huawei Cloud DevSecOps O&M Management Service?
- What Services Can Huawei Cloud DevSecOps O&M Management Service Provide?
- What Are the Service Contents and Scenarios of Huawei Cloud DevSecOps O&M Management Service?
- What Are the Advantages of Huawei Cloud DevSecOps O&M Management Service?
- Can I Use the Service from Sites off Huawei Cloud?
- How Can I Learn More About This Service?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
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CDN O&M Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What is Huawei Cloud CDN O&M Service?
- What are the subservices of Huawei Cloud CDN O&M Service?
- What are the service content and scenarios of Huawei Cloud CDN O&M Service?
- What are the advantages of Huawei Cloud CDN O&M Service?
- Can I use this service off Huawei Cloud?
- What is the validity period of Huawei Cloud CDN O&M Service?
- Is the professional service a must-have for all customers of Huawei Cloud CDN?
- Can customers of Huawei Cloud (International) purchase Huawei Cloud CDN O&M Service?
- How can I learn more about this service?
- About Service Purchase
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About Service Delivery
- Can this service be delivered onsite?
- How long will it take to deliver the service after I place an order?
- What are the working hours?
- What are the final deliverables of Huawei Cloud CDN O&M Service?
- Is this service available outside the Chinese mainland?
- How do I use Huawei Cloud CDN O&M Service?
- Can I apply for a refund when Huawei Cloud CDN O&M Service is being delivered?
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About the Service
- Billing
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IoT O&M and Management Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is IoT O&M and Management Service?
- What services can IoT O&M and Management Service provide?
- Service Content and Scenario
- What are the advantages of the IoT O&M and Management Service?
- How Long Is the Validity Period of the IoT O&M and Management Service?
- Can I Provide Services for Sites Outside HUAWEI CLOUD?
- How do I conduct service consultation?
- How long can I reply to the remote service consultation?
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About Service Purchase
- How do I place an order for services?
- Whether the number of times the service is purchased and used is limited.
- Do you need to buy other supporting services first to buy this service?
- How much is the IoT O&M and Management Service charged?
- Does the service support change?
- Does the service support refund?
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About Service Delivery
- Is on-site service available?
- How long can the service be completed after the order is placed?
- Service hours of the staff?
- What are the final deliverables obtained by using the IoT O&M and Management Service?
- Is the service available to users outside China?
- How Do I Use the IoT O&M and Management Service?
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About the Service
- Billing
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Deterministic Database Management Service
- Statement of Work (SOW)
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FAQs
- Service Consulting
- Service Purchase
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Service Delivery
- Can this service be delivered onsite?
- What are the working hours?
- How long will it take to deliver the service after I place an order?
- Is this service available outside the Chinese mainland?
- Can I apply for refund during delivery?
- What are the final deliverables of the Deterministic Database Management Service?
- Billing
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COC Implementation Support Service
- Statement of Work (SOW)
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FAQs
- Service Consultation
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Service Purchase
- How Can I Place an Order?
- Do I Need to Purchase Other Auxiliary Services for the Chaos Drill Feature of the COC Implementation Support Service?
- Does the Chaos Drill Feature of the COC Implementation Support Service Support Configuration Change?
- Is There a Limitation on the Purchase Times of the Chaos Drill Feature of the COC Implementation Support Service?
- Service Delivery
- Billing
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Optimization and Improvement
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Database Development Support Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Database Development Support Service?
- What Services Items Are Included?
- What Are the Service Content and Scenarios?
- What Are the Advantages of Database Development Support Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responses in a Remote Consulting?
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About Service Purchase
- How Do I Place an Order?
- Is There a Limit on How Many Times This Service Can Be Purchased?
- Do I Need to Purchase Other Related Services Before Purchasing Database Development Support Service?
- How Is Database Development Support Service Billed?
- Can I Change or Unsubscribe from this Service?
- Is the Service Refundable?
- About Service Delivery
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About the Service
- Billing
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Big Data Optimization and Improvement Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What is the big data optimization and improvement service?
- What functions does the big data optimization and improvement service provide?
- What are the service content and scenarios?
- What are the advantages of the big data optimization and improvement service?
- What is the validity period of the Big Data Optimization and Improvement Service?
- Can I use this service from sites off Huawei Cloud?
- Service Purchase
- Service Delivery
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Service Consultation
- Billing
- Cloud Storage Optimization Service
- Storage Security Optimization Service
- GaussDB(DWS) Optimization and Support Service
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Database Development Support Service
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Consulting and Planning
- User Guide
- General Reference
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Statement of Work (SOW)
Service Overview
Database Development Support Service provides technical support for the database system development, test, and rollout. The detailed content includes database development guide, performance optimization, third-party platform interconnection support, and application joint commission and rollout. This service helps you solve various problems encountered during the database development and improve developers' capabilities.
Applicable Products
The service applies to RDS for MySQL, RDS for PostgreSQL, RDS for SQL Server, DDS, DRS, DDM, GaussDB(for MySQL), GaussDB, GaussDB(for Mongo), and GaussDB(for Cassandra).
Service Scope
Huawei engineers are only responsible for the service items that are specified in the document. If you require non-covered service items, additional fees are charged. Non-covered Items include but are not limited to:
- Working beyond regular working hours as required by the customer (Note: Fees include overtime pay and subsidies).
- Purchasing products from other companies or individuals.
Prerequisites
The customer must submit a request at least 5 working days in advance so that Huawei Cloud can evaluate customer requirements and arrange for the technical experts that will be involved.
Service Items
Service Item |
Description |
---|---|
Database development guide |
There is technical support for project application development. Support includes assistance in learning how to use components, solution evaluation, and technical guidance, and suggested solutions for resolving application development problems. |
Performance optimization |
We evaluate performance of database clusters and tune database parameters and resources based on evaluation results to improve database performance. |
Third-party platform interconnection support |
We answer questions about interconnecting third-party systems or monitoring platforms with databases. |
Application joint commissioning and rollout |
It is not the same as being tested in a test environment. Your application is more prone to problems in an actual production environment, but we can help you handle any problems you run into. |
Responsibility Matrix
Project |
Description |
Huawei |
Customer |
---|---|---|---|
Database development guide |
Provide technical support for project application development:
|
R |
S |
|
R |
S |
|
Performance optimization |
Evaluate and tune database performance, covering:
|
R |
S |
Third-party platform interconnection support |
Resolve problems encountered in the interconnection between third-party systems or monitoring platforms and database components. |
R |
S |
Application joint commissioning and rollout |
Provide platform support after applications are rolled out. |
S |
R |
R: Responsibility; S: Support
- Huawei and the customer:
- Negotiate and confirm the service scope and objectives.
- Sign a contract.
- The customer:
- Provides accurate information about requirements, scenarios, and business systems.
- Focuses on meeting project delivery requirements and gathering feedback from management personnel and key service departments.
- Arranges project principals to attend project meetings, interviews, and seminars.
- Provides a workplace for Huawei experts and the needed development environments, including the computers and networks.
- Creates a Huawei Cloud account.
- Reviews and confirms the service plan and deliverables provided by Huawei.
- Coordinates with third-party software vendors and helps Huawei Cloud solve problems during project implementation.
- Huawei:
- After receiving the customer's application, coordinates experts to provide support remotely or on site.
- Before providing services, prepares a service plan and a BOQ for the customer to confirm.
- Provides services based on the service plan and creates the deliverables needed.
- Provides the list of deliverables after services are all complete.
- Disclaimer:
- Huawei Cloud takes no responsibility for failure of any third-party device or system caused by the reasons not attributable to Huawei Cloud.
- After you purchase Database Development Support Service, the validity period of the order is one year. After the order expires, Huawei Cloud has the right to reject the service.
- The customer ensures that the installed operating systems and application software do not infringe on the intellectual property rights or other rights of any third party. If a third party claim is caused by the breach of provisions, the customer bears full responsibilities.
Service Process
Deliverables
Different deliverables are required for different services. These deliverables can be modified based on project requirements.
Service Item |
Deliverable |
---|---|
Database development guide |
Problem Tracking Form for XXX Project Development Support, Database Development Support Summary Report |
Performance optimization |
XX Database Performance Optimization Report |
Third-party platform connection support |
Problem Tracking Form for XXX Project Development Support, Database Development Support Summary Report |
Application joint commissioning and rollout |
Problem Tracking Form for XXX Project Development Support, Database Development Support Summary Report |
Project Completion
After the acceptance, the customer signs the XXX Database Development Support Service Acceptance Report (including its electronic copy) or confirms the acceptance on the official website to finalize the project.
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