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Statement of Work (SOW)

Updated on 2025-02-17 GMT+08:00

Overview

The service provides digital content production for digital content innovation. Professional delivery teams provide high-quality production services to enable businesses to go digital.

Service Content

Category

Service Description

Virtual avatar video production (basic edition)

Based on customers' requirements, composite the existing 2D virtual avatar images and voices with the text or voice content provided by customers into a video. The video background can be a default image, or a customized image, video, or PPT.

The virtual avatar actions in the video are generated based on the virtual avatar image and are not customized. The video does not include animation effects.

Supports third-party preset timbres in languages other than English and Chinese.

Maximum resolution: 1080p @ 30 FPS

Customers are charged by video duration. The minimum billable duration is 5 minutes. If the duration is less than 5 minutes, billing is based on a 5-minute video. The value of the fee is rounded up. An output video can be modified for up to 3 times. Remote delivery is adopted.

Virtual avatar video production (advanced edition)

Based on customers' requirements, composite the existing 2D virtual avatar images and voices with the text or voice content provided by customers into a video. The video background can be a default image, or a customized image, video, or PPT.

The virtual avatar actions in the video are generated based on the virtual avatar image, including action orchestration. The video does not include animation effects.

Supports third-party preset timbres in languages other than English and Chinese.

Maximum resolution: 4K @ 30 FPS

Customers are charged by video duration. The minimum billable duration is 5 minutes. If the duration is less than 5 minutes, billing is based on a 5-minute video. The value of the fee is rounded up. An output video can be modified for up to 3 times. Remote delivery is adopted.

Virtual avatar image modeling (basic edition)

Collects video data (within 5 minutes) for a specified real-life image (any race) as required and reproduces the image (full body), including hairstyles, images, clothing, facial expressions, and actions, to generate a 1080p image model. The image model is used in scenarios such as video production. The image model moves naturally with good lip sync. This service adopts one-off charge.

Virtual avatar image modeling (advanced edition)

Collects video data (within 10 minutes) for a specified real-life image (any race) as required and reproduces the image (full body), including hairstyles, images, clothing, facial expressions, and actions, to generate a 4K image model. Action orchestration is supported. The image model is used in scenarios such as video production. The image model moves naturally with good lip sync. This service adopts one-off charge.

Virtual avatar voice modeling (Chinese/English)

Based on customer requirements and specified collection requirements, collect audio data (100 sentences) of a human voice (including Chinese and English) and reproduce the voice to create the voice of virtual avatars. The mean opinion score (MOS) is greater than 4. It can be used in scenarios such as video production. This service is charged by the number of voice models.

Virtual avatar voice modeling (Non-Chinese/English)

Based on customer requirements and specified collection requirements, collect audio data (100 sentences) of a human voice (including French, Portuguese, Japanese, Korean, Spanish, Malay, Thai, Finnish, Turkish, and Arabic) and reproduce the voice to create the voice of virtual avatars. The mean opinion score (MOS) is greater than 4.2. It can be used in scenarios such as video production. This service is charged by the number of voice models.

Prerequisites

  1. The customer shall submit a service request at least 10 working days in advance so Huawei can evaluate customer requirements and assign experts in virtual human models.
  2. The customer and Huawei Cloud must reach an agreement on the requirements and objectives of the service and sign a contract about them.

Service Scope

  1. Services Covered

    Modeling of virtual humans, and virtual human videos, and support English, Mandarin, French, Portuguese, Japanese, Korean, Spanish, Malay, Thai, Finnish, Turkish, and Arabic.

  2. Services Not Covered

    Huawei engineers will only deliver the services specified in this statement of work (SOW). If the customer demands the delivery of services not specified in this SOW, additional fees may be charged. The services that are not covered include but are not limited to the following:

    1. Traveling to other cities for work. Additional expenses for travel, accommodation, and communications will be billed.
    2. Working beyond normal working days and working hours as required by the customer (Note: Fees include overtime pay and subsidies.)
    3. Purchasing products from other companies or individuals.

Service Process

  1. Service request submission

    The customer submits a service request.

  2. Communication and confirmation on requirements
    • Huawei organizes experts to learn about and evaluate the customer's requirements.
    • Huawei confirms the service scope and delivery objectives with the customer.
  3. Service order confirmation
    • Huawei proposes a solution based on the customer's requirements.
    • Huawei confirms the proposal with the customer and then proposes an official service delivery plan.
  4. Consulting & implementation
    • The project is officially initiated.
    • Huawei prepares project acceptance materials and deliverables.
  5. Service acceptance
    • The customer signs the Cloud Video Delivery Service Acceptance Report or clicks the acceptance link on the official website.
    • The project has been accepted.

Service Deliverables

Category

Service

Deliverable

Digital content delivery & implementation service

Virtual avatar video production (basic edition)

1080p virtual avatar video

Virtual avatar video production (advanced edition)

4K virtual avatar video

Virtual avatar image modeling (basic edition)

Virtual avatar model

Virtual avatar image modeling (advanced edition)

Virtual avatar model (advanced edition)

Virtual avatar voice modeling (Chinese/English)

Virtual avatar voice model (Chinese/English)

Virtual avatar voice modeling (Non-Chinese/English)

Virtual avatar voice model (non-Chinese/English)

NOTE:

When planning the project, Huawei must negotiate with the customer on the final deliverables, which should be project-specific.

Responsibilities

  1. Shared responsibilities
    • Negotiating and confirming the virtual human service scope and objectives
    • Signing a contract
  2. Customer responsibilities
    • Providing accurate information about requirements and scenarios
    • Registering with Huawei Cloud and topping up the account (with at least CNY5,000) for purchasing cloud products and resources used for virtual human models
    • Reviewing and confirming the guidance plan and deliverables provided by Huawei
  3. Huawei responsibilities
    • Before modeling: submitting a development plan and a BOQ to the customer for confirmation
    • During modeling: developing a model for the specified customer as scheduled, and confirming the modeling results phase by phase
    • After modeling: formulating service items based on the selected model and providing the deliverable list
  4. Responsibility matrix

The following responsibility matrix is for reference only and can be modified based on project requirements.

R: Responsible; S: Support

Delivery Item

Phase

Activity

Huawei

Customer

Pre-sales support

Commercial involvement

Business negotiation

R

S

Pre-sales survey

Business issue identification

S

R

Business understanding

S

R

Model definition

Application scenarios and characteristics of the virtual human model

Business understanding and model building

S

R

Modeling

Modeling based on information provided by the customer

Modeling

R

S

Acceptance

Model delivery

Deployment summary and documentation handover

R

S

Confirmation

Deployment acceptance by the customer and handover

S

R

Acceptance Criteria

The deliverables of each sub-service must be submitted in compliance with the following criteria. If the customer accepts the deliverables, they sign or seal the deliverables or click the acceptance link on the official website.

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