- Product Bulletin
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Service Overview
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Consulting and Planning
- Cloud Video Consulting and Planning Service
- Database Consultancy Service
- IaaS Adoption Planning and Design
- PaaS Adoption Planning and Design
- Cloud DR and backup consulting service
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Deterministic Operations Planning and Design
- Statement of Work (SOW)
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FAQs
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About the Service
- What is deterministic operations planning and design service?
- What services does the deterministic operations planning and design service provide?
- What are the service content and application scenarios?
- What are the advantages of the deterministic operations planning and design service?
- How long is the validity period of a deterministic operations planning and design service order?
- Can I use this service from regions off Huawei Cloud?
- How do I contact Huawei Cloud to learn more about this service?
- How long will I get a reply in a remote consultation?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- GaussDB(DWS) Consulting and Planning Service
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Cloudification and Implementation
- Cloud Migration Service
- Cloud Video Delivery Service
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Database Migration Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What Is Database Migration Service?
- What Services Items Are Included in Database Migration Service?
- What Are the Service Content and Scenarios?
- What Are the Advantages of the Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responded to in a Remote Consulting Service?
- Service Purchase
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Service Delivery
- Can the Service Be Delivered on Site?
- How Long Does It Take for Service Delivery After the Order Is Placed?
- What Are the Working Days?
- What Are the Final Deliverables from the Service?
- Is the Service Available Outside China?
- How Do I Use Database Migration Service?
- Is the Service Refundable During Its Delivery?
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Service Consultation
- Billing
- Data Element Integration and Implementation
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Landing Zone Design and Implementation
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Landing Zone Design and Implementation?
- What Services Does Landing Zone Design and Implementation Provide?
- What Are the Service Contents and Scenarios of Landing Zone Design and Implementation?
- What Are the Advantages of Landing Zone Design and Implementation?
- How Long Is the Validity Period of a Landing Zone Service Order?
- Can I Use This Service for Sites Not on Huawei Cloud?
- How Can I Learn More About This Service?
- How Long Will I Get Responses in a Remote Consulting?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
- Cloud Backup and Disaster Recovery Delivery Service
- Data Cloudification Design and Implementation Service
- GaussDB(DWS) Cloud Migration and Implementation Service
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O&M and Management
- Huawei Cloud O&M Service
- Deterministic SRE Support Services
- aPaaS Deterministic O&M
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DevSecOps O&M
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Huawei Cloud DevSecOps O&M Management Service?
- What Services Can Huawei Cloud DevSecOps O&M Management Service Provide?
- What Are the Service Contents and Scenarios of Huawei Cloud DevSecOps O&M Management Service?
- What Are the Advantages of Huawei Cloud DevSecOps O&M Management Service?
- Can I Use the Service from Sites off Huawei Cloud?
- How Can I Learn More About This Service?
- About Service Purchase
- About Service Delivery
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About the Service
- Billing
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CDN O&M Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What is Huawei Cloud CDN O&M Service?
- What are the subservices of Huawei Cloud CDN O&M Service?
- What are the service content and scenarios of Huawei Cloud CDN O&M Service?
- What are the advantages of Huawei Cloud CDN O&M Service?
- Can I use this service off Huawei Cloud?
- What is the validity period of Huawei Cloud CDN O&M Service?
- Is the professional service a must-have for all customers of Huawei Cloud CDN?
- Can customers of Huawei Cloud (International) purchase Huawei Cloud CDN O&M Service?
- How can I learn more about this service?
- About Service Purchase
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About Service Delivery
- Can this service be delivered onsite?
- How long will it take to deliver the service after I place an order?
- What are the working hours?
- What are the final deliverables of Huawei Cloud CDN O&M Service?
- Is this service available outside the Chinese mainland?
- How do I use Huawei Cloud CDN O&M Service?
- Can I apply for a refund when Huawei Cloud CDN O&M Service is being delivered?
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About the Service
- Billing
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IoT O&M and Management Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is IoT O&M and Management Service?
- What services can IoT O&M and Management Service provide?
- Service Content and Scenario
- What are the advantages of the IoT O&M and Management Service?
- How Long Is the Validity Period of the IoT O&M and Management Service?
- Can I Provide Services for Sites Outside HUAWEI CLOUD?
- How do I conduct service consultation?
- How long can I reply to the remote service consultation?
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About Service Purchase
- How do I place an order for services?
- Whether the number of times the service is purchased and used is limited.
- Do you need to buy other supporting services first to buy this service?
- How much is the IoT O&M and Management Service charged?
- Does the service support change?
- Does the service support refund?
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About Service Delivery
- Is on-site service available?
- How long can the service be completed after the order is placed?
- Service hours of the staff?
- What are the final deliverables obtained by using the IoT O&M and Management Service?
- Is the service available to users outside China?
- How Do I Use the IoT O&M and Management Service?
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About the Service
- Billing
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Deterministic Database Management Service
- Statement of Work (SOW)
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FAQs
- Service Consulting
- Service Purchase
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Service Delivery
- Can this service be delivered onsite?
- What are the working hours?
- How long will it take to deliver the service after I place an order?
- Is this service available outside the Chinese mainland?
- Can I apply for refund during delivery?
- What are the final deliverables of the Deterministic Database Management Service?
- Billing
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COC Implementation Support Service
- Statement of Work (SOW)
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FAQs
- Service Consultation
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Service Purchase
- How Can I Place an Order?
- Do I Need to Purchase Other Auxiliary Services for the Chaos Drill Feature of the COC Implementation Support Service?
- Does the Chaos Drill Feature of the COC Implementation Support Service Support Configuration Change?
- Is There a Limitation on the Purchase Times of the Chaos Drill Feature of the COC Implementation Support Service?
- Service Delivery
- Billing
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Optimization and Improvement
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Database Development Support Service
- Statement of Work (SOW)
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FAQs
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About the Service
- What Is Database Development Support Service?
- What Services Items Are Included?
- What Are the Service Content and Scenarios?
- What Are the Advantages of Database Development Support Service?
- How Long Is My Order Valid For?
- Can I Use the Service from Sites off Huawei Cloud?
- How Do I Contact Huawei Cloud to Learn More About the Service?
- How Long Will I Get Responses in a Remote Consulting?
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About Service Purchase
- How Do I Place an Order?
- Is There a Limit on How Many Times This Service Can Be Purchased?
- Do I Need to Purchase Other Related Services Before Purchasing Database Development Support Service?
- How Is Database Development Support Service Billed?
- Can I Change or Unsubscribe from this Service?
- Is the Service Refundable?
- About Service Delivery
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About the Service
- Billing
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Big Data Optimization and Improvement Service
- Statement of Work (SOW)
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FAQs
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Service Consultation
- What is the big data optimization and improvement service?
- What functions does the big data optimization and improvement service provide?
- What are the service content and scenarios?
- What are the advantages of the big data optimization and improvement service?
- What is the validity period of the Big Data Optimization and Improvement Service?
- Can I use this service from sites off Huawei Cloud?
- Service Purchase
- Service Delivery
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Service Consultation
- Billing
- Cloud Storage Optimization Service
- Storage Security Optimization Service
- GaussDB(DWS) Optimization and Support Service
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Database Development Support Service
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Consulting and Planning
- User Guide
- General Reference
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Statement of Work (SOW)
Overview
The service provides content consulting and planning suggestions for the media industry, such as livestreaming, transcoding, and digital content production, to address pain points and boost innovation.
Prerequisites
- The customer shall submit a service request at least 10 working days in advance so Huawei can evaluate customer requirements and assign experts in virtual human models.
- The customer and Huawei Cloud must reach an agreement on the requirements and objectives of the service and sign a contract about them.
Service Scope
- Services Covered
Virtual human models, accessories, and virtual scenarios, as well as virtual human-related applications such as video, posters, and livestreaming.
- Services Not Covered
Huawei engineers will only deliver the services specified in this statement of work (SOW). If the customer demands the delivery of services not specified in this SOW, additional fees may be charged. The services that are not covered include but are not limited to the following:
- Traveling to other cities for work. Additional fees for travel, accommodation, and communications will be charged.
- Working beyond regular working days and working hours as required by the customer (Note: Fees include overtime pay and subsidies.)
- Purchasing products from other companies or individuals.
Service Content
Select a sub-service as required.
Category |
Sub-Category |
Service Description |
---|---|---|
Digital content consulting & planning |
Digital content consulting & design |
Provides consulting services for enterprises requiring 3D virtual human models, model-based video, posters, and livestreaming. |
Digital creation consulting & planning |
Provides design consulting and planning services for enterprises that encounter difficulties in audio/video management or intend to innovate digital content. |
Responsibility Division
- Shared responsibilities
- Negotiates and confirms the virtual human service scope and objectives.
- Signs the contract.
- Customer responsibilities
- States their application scenarios and requirements in detail.
- Registers with Huawei Cloud and tops up the account (with at least USD700) for purchasing cloud products and resources used for virtual human models.
- Reviews and confirms the guidance plan and deliverables provided by Huawei.
- Huawei responsibilities
- Before model development, submits a development plan and a BOQ to the customer for confirmation.
- During model development, develops a model for the specified customer as scheduled, and confirms the model development results phase by phase.
- After the model is developed, outputs service items based on the selected model and provides the deliverable list.
Responsibility Matrix
The following responsibility matrix is for reference only and can be modified based on project requirements.
R: Responsible; S: Support
Delivery Item |
Phase |
Activity |
Huawei |
Customer |
---|---|---|---|---|
Pre-sales support |
Commercial involvement |
Business negotiation |
R |
S |
Pre-sales survey |
Business issue identification |
S |
R |
|
Business understanding |
S |
R |
||
Consulting & design |
Design & planning based on information provided by the customer |
Consulting & design |
R |
S |
Acceptance |
Delivery |
Document design & planning |
R |
S |
Confirmation |
Deployment acceptance by the customer and handover |
S |
R |
Service Deliverables
Category |
Service |
Deliverable |
---|---|---|
Cloud video consulting & planning service |
Digital content consulting & design |
XXX Digital Content Consulting & Design Document |
Digital creation consulting & planning |
XXX Digital Creation Planning & Design Document |
When planning the project, Huawei must negotiate with the customer on the final deliverables, which should be project-specific.
Service Process
- Service request submission
- The customer submits a service request.
- Communication and confirmation on requirements
- Huawei organizes experts to learn about and evaluate the customer's requirements.
- Huawei confirms the service scope and delivery objectives with the customer.
- Service order confirmation
- Huawei proposes a solution based on the customer's requirements.
- Huawei confirms the proposal with the customer and then proposes an official service delivery plan.
- Consulting & implementation
- The project is initiated.
- Huawei prepares project acceptance materials and deliverables.
- Service acceptance
- The customer signs the Cloud Video Consulting & Planning Service Acceptance Report or accepts the service on the official website.
- The project has been accepted.
Acceptance Criteria
The deliverables of each sub-service must be submitted in compliance with the following criteria. If the customer accepts the deliverables, they sign or seal the deliverables or click the acceptance link on the official website.
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