Statement of Work (SOW)

Service Overview

The advantages of cloud are gradually accepted and recognized by various enterprises. More and more enterprises are gradually migrating their business systems to the cloud. The era of enterprises fully embracing cloud migration has arrived. However, there are still situations where enterprises are uncertain about their needs and positioning when they first migrate to the cloud and use the cloud. Enterprises have no way to find a comprehensive professional team.

Huawei Cloud have no unified entry point to introduce. To supplement the professional service capabilities of early research, planning and design of cloud migration solutions, solve the pain points of cloud migration solutions, and accelerate enterprise cloud migration, Huawei Cloud launched the IaaS adoption planning and design (IaaSAPD) service. Through IaaSAPD, enterprises can understand the objectives and concepts of Huawei Cloud architecture design, enhance IT personnel's understanding of the cloud to support Accelerate enterprise digital transformation. According to the current business status of the enterprise, it can also give the enterprise suggestions for cloud migration path and batches, enhancing the enterprise's confidence in cloud migration.

Service Content

Prerequisites

• Customers need to apply for the PaaSAPD service at least 15 days in advance to evaluate customer business goals and service timelines.
• When providing customers with the PaaSAPD service, we require customer authorization to perform the service when accessing the business environment of customers, and we also require the cooperation of the personnel from customers, including business status surveys, demand collection, solution design and review, and solution acceptance.

Service Scope

1. Service Content Covered
   • PaaS survey and evaluation

     Conduct a comprehensive review of enterprise applications, analyze application technical architecture, clarify dependencies between applications, organize a resource inventory of applications, integrate with enterprise requirements, complete application risk assessment, cloud migration complexity assessment, and provide suggestions for application cloud migration paths, and produce a professional assessment report on application readiness.

   • PaaS Plan and Design

     Starting from the most critical concerns of the client - such as tool selection for migration, additional requirements for bandwidth, time, security, costs, resources, and feasibility during the migration process - to plan and design an optimal application migration solution with the goal of successful transition.

2. Service Content Not Covered
   1. Software design, transformation, installation and deployment that are not within the scope of PaaSAPD, such as third-party security software, application software, and network software purchased by customers.
   2. The cloud service expenditures required for verifying the specific solutions of PaaSAPD shall be borne by customers, such as Entity Relationship (ER), Direct Connection, Virtual Private Network (VPN), Clash for Windows (CFW), Well-Architected Framework, and other cloud service products.
   3. The specific implementation of PaaSAPD is carried out by the cloud service team involved later.
   4. Services beyond the scope of PaaSAPD, such as SecMaster, disaster recovery design, and cloud service (big data, database, etc.) resource usage planning.
3. Service Regions

   China, Asia Pacific, Latin America.

Service Process

1. Service request submission

   The customer submits a service request.

2. Communication and confirmation on requirements
   • Huawei organizes experts to learn about and evaluate the customer's requirements.
   • Huawei confirms the service scope and delivery objectives with the customer.
3. Service order confirmation
   • Huawei organizes experts to learn about and evaluate the customer's requirements.
   • Huawei confirms the service scope and delivery objectives with the customer.
4. Research and evaluation
   • The project is initiated.
   • The cloud adoption survey and evaluation is completed.
5. Solution design
   • The cloud adoption planning and design is completed.
   • Final project deliverables materials are collated.
6. Service acceptance
   • Final project acceptance materials are collated.
   • The customer signs the Huawei Cloud AdoptionPlanning and Design Acceptance Report for xxx Project.
   • The project is accepted.

Deliverables

Responsibility Matrix

1. Shared Responsibilities
   • Negotiate and confirm specific requirements and objectives.
   • Negotiate and confirm project management plans.
   • Negotiate, confirm, and review solutions.
   • Sign contracts.
2. Huawei's Responsibilities
   • Huawei specifies a project owner. The customer should be notified of any personnel changes three working days in advance until the project is accepted.
   • Huawei can only use the data authorized by the customer for PaaS Adoption Planning and Design.
3. Customer's Responsibilities
   • Assign a project owner to assist Huawei Cloud engineers in implementing the service. The project owner is responsible for coordinating and managing personnel, resources, or other matters between the two parties, and reviews and accepts the services provided by Huawei Cloud.
   • Provide business system information, including but not limited to application architecture, deployment architecture, resource quantity, and performance.
4. Responsibility Division Matrix

   The following table provides responsibility matrix examples and can be modified as needed.

   • R: Responsibility
   • S: Support

   No.	Service Process	Task	Huawei	Customer
   1	Project kickoff meeting	Communicate with the customer project leader (team), identify and collect requirements, establish expected goals, clarify consulting process, content, alignment of deliverables, identify stakeholders, and develop work plans.	R	S
   2	Concept introduction	Present cloud adoption solutions and introduce the concepts to customers.	R	S
   3	Status survey	Conduct an overall survey of the customer's enterprise architecture and application status through interviews and questionnaires to identify pain points and challenges in each domain, collect and summarize relevant documents, and understand and record the status.	R	S
   4	Confirmation for status survey results	The customer confirms the status survey results.	S	R
   5	Analysis and evaluation	Comprehensively evaluate the enterprise organizational structure, business architecture, and application cloud migration readiness for customers, complete the enterprise IT platform evaluation, application risk evaluation, cloud migration complexity evaluation, and application cloud migration recommendations based on the readiness evaluation results, and output professional survey and evaluation reports about platform and application readiness.	R	S
   6	Confirmation for analysis and evaluation results	The customer confirms the analysis and evaluation results.	S	R
   7	Milestone one: acceptance of deliverables Huawei Cloud Adoption Application Readiness Analysis (ARA) Report	The customer confirms the solution within 7 working days. If there is no objection, the acceptance will be completed after signing the deliverable Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project .	S	R
   8	PaaS adoption planning and detailed design	Based on the Huawei Cloud Adoption Application Readiness Analysis (ARA) Report, help the customer design a cloud deployment solution, basic Landing Zone solution, cloud operation and maintenance (O&M) architecture, cloud security architecture, application cloud migration solution, cloud reliability planning solution, cost optimization management solution, migration and cutover verification solution, and big data and data warehouse migration planning solution.	R	S
   9	Confirmation for planning and design results	The customer confirms the planning and design report.	S	R
   10	Milestone two: acceptance of the deliverable Cloud Adoption Planning and Design Report.	The customer confirms the solution within 7 working days. If there is no objection, the acceptance will be completed after signing the deliverable Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project.	S	R

Acceptance Criteria

The deliverables of each service item must be submitted in compliance with the following criteria. If customers accept the deliverables, they need to sign or seal the Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project and Implementation or click the acceptance link on the Huawei Cloud official website.