Statement of Work (SOW)_IaaS Adoption Planning and Design_Consulting and Planning_Service Overview_Service Overview

Service Overview

In the wave of digital transformation, enterprise cloudification has become an irreversible trend. However, how to quickly, efficiently, and smoothly complete cloud transformation is always a major challenge for customers.

Huawei Cloud does not have a unified portal for enterprises. To supplement the professional service capabilities of survey, evaluation, planning, and design in the early stage of the cloud migration solution, solve the pain points of enterprise cloud migration solution planning and design, and accelerate enterprise cloud migration, Huawei Cloud launches the professional service of IaaS Adoption Planning and Design (IaaSAPD). Based on excellent architecture methodologies and rich industry practices, this service provides enterprises with full-process guidance from readiness evaluation to architecture design and pilot application migration, helping enterprises understand the objectives and concepts of Huawei Cloud architecture design, improve IT personnel's understanding of the cloud, and accelerate enterprise digital transformation. Based on the current service status of enterprises, the cloud architecture planning and design and cloud migration path planning are provided to enhance enterprises' confidence in cloud migration, help customers build a stable and elastic cloud architecture, reduce cloud migration risks, and accelerate service innovation.

Service Content

L4.5	L6	Service Content	Applicable Scenarios
IaaS Survey and Evaluation	Iaas Survey and Evaluation-Standard	Collect basic enterprise resource information. (Number of hosts, specifications, version, and hard disk capacity) Analyzes the feasibility of cloud migration, recommends cloud resource specifications, and calculates costs, helping enterprises better plan and make decisions on cloud migration. If the number of applications does not exceed 5 and the number of hosts does not exceed 100, the excess applications are sold as add-on incremental packages.	If customers want to evaluate the platform readiness in terms of IT governance, security, O&M, basic resources, and service continuity and identify pain points in cloud migration, they can select the cloud infrastructure survey and evaluation service to help customers identify potential problems and provide professional suggestions, making full preparations for cloud migration. Customers can select the Standard or Professional based on the service content to meet the infrastructure survey requirements of different dimensions. The incremental package provides the evaluation and diagnosis service with extra duration.
	Iaas Survey and Evaluation-Professional	Survey the enterprise organizational architecture and service architecture, evaluate and diagnose the enterprise platform from the dimensions of IT governance, security, O&M, basic resources, and service continuity based on the excellent architecture methodology, provide optimization suggestions based on the current situation, and output a professional platform readiness survey and evaluation report. If the number of applications does not exceed 5 and the number of hosts does not exceed 100, the excess applications are sold as add-on incremental packages.
	Iaas Survey and Evaluation-Incremental Package	Prerequisite: The IaaS Survey and Evaluation-Basic should be purchased first. Additional survey and evaluation is required for complex customer business systems. (One incremental package needs to be added when one application or 20 hosts are added.)
	Cloudification Maturity Evaluation-Standard	Based on the cloudification maturity evaluation model, the system systematically evaluates the current cloudification situation of enterprises from the dimensions of IT governance, security, O&M, and high availability, helping enterprises comprehensively understand their current cloudification level, identify gaps with industry benchmarks, and guide high-level strategic decision-making. Maturity evaluation from the following dimensions is provided: IT governance maturity evaluation: The HUAWEI CLOUD IT governance maturity evaluation model is used to diagnose the IT governance maturity of enterprises, helping enterprises identify problems and risks, improve decision-making quality, optimize resource allocation, and improve competitiveness, thereby achieving long-term sustainable development of enterprises. Security maturity evaluation: Use the HUAWEI CLOUD security maturity evaluation model to diagnose the current security maturity of enterprises, measure and improve the effectiveness and maturity of their information security management systems, and provide improvement directions and suggestions. O&M maturity evaluation: Use the HUAWEI CLOUD O&M maturity evaluation model to diagnose enterprise O&M maturity, identify bottlenecks in enterprise O&M management, and provide improvement directions and suggestions. HA maturity evaluation: The HUAWEI CLOUD HA maturity evaluation model is used to deeply analyze and evaluate enterprises' high reliability from each dimension, helping enterprises identify their advantages and disadvantages in high reliability design and identify potential risks and bottlenecks. and provide direction and suggestions for improvement.	If customers need to evaluate the cloudification maturity, understand their cloudification level, and identify the gap with industry benchmarks, they can select the iaas Cloudification Maturity Evaluation service. The nine-dimensional maturity diagnosis model help customers comprehensively understand the current cloudification level and gaps and guide customers to migrate services to the cloud. Customers can select the Standard or Professional based on the service content to meet the cloudification maturity evaluation requirements in different dimensions.
	Cloudification Maturity Evaluation-Professional	In addition to the standard edition, the following Maturity Evaluation dimensions are provided: Big data maturity evaluation: With the Huawei Cloud big data maturity evaluation model, enterprises can understand their capabilities in data collection, storage, processing, and analysis, and comprehensively understand their capabilities and weaknesses in the big data field. In this way, enterprises can formulate corresponding strategies and plans to improve their big data capabilities and competitive advantages. Database maturity evaluation: The Huawei Cloud database maturity evaluation model is used to diagnose the running status of the current database system and provide improvement suggestions on database performance and security. Cloud native maturity evaluation: Huawei Cloud's cloud native maturity evaluation model helps enterprises comprehensively understand the current status of technology applications, organizational capabilities, and process maturity in the cloud native field, identify potential risks and bottlenecks, and provide scientific basis for subsequent technical optimization and strategic decision-making. Application modernization maturity evaluation: The Huawei Cloud application modernization maturity evaluation model is used to diagnose the technical capabilities and levels during application modernization, providing guidance for enterprise application modernization. DevOps maturity evaluation: The Huawei Cloud DevOps maturity evaluation model is used to diagnose the R&D status of an enterprise, identify the gap between the enterprise and industry benchmarks, and formulate targeted improvement plans.
IaaS Plan and Design	Iaas Plan and Design-Standard	Based on the survey and evaluation results of the overall platform status of the enterprise and the three cloud migration methodologies and best practices of HUAWEI CLOUD, the following planning and design solutions are provided: Target deployment architecture design: Select databases and cloud services based on service requirements, and design the cloud deployment architecture at the application layer, access layer, data layer, and middleware layer. Cloud security architecture design: Help enterprises design security architectures for technology implementation in terms of networks, hosts, and data, and ensure secure and reliable operations on the enterprise cloud with effective security governance. Cloud O&M architecture design: Based on the best practices of SRE O&M on HUAWEI CLOUD, help enterprises customize the O&M system in the cloud era, covering routine O&M activities such as monitoring, logs, and alarms. Cloud network architecture design: Provide cloud networking design suggestions, network direction design, and network security protection resources, and design migration private lines based on actual service requirements. (If the number of applications does not exceed 5 and the number of hosts does not exceed 100, the excess applications are sold as add-on incremental packages.)	If customers need to design an excellent cloud architecture and specify the cloud migration process, they can choose the IaaS Plan and Design service. professional architecture design and process streamlining help customers build efficient, flexible, and secure cloud architectures. If the cloud migration solution design service is required, the Iaas Plan and Design-Enabling service can be added to the planning and design service. Customers can select the Standard or Professional based on the service content to meet architecture design requirements of different complexity. The incremental package provides planning and design services with extra duration.
	Iaas Plan and Design-Professional	In addition to the standard edition, the following planning and design solutions are provided: IT governance design: Based on the customer's current situation and requirements, design organization levels and accounts for the customer based on the service architecture and IT functions, and provide unified identity management and access control for multiple accounts. HA planning and design: Plan and design DR policies, technical policies, and recovery plans in terms of service impact, risk analysis, and feasibility based on the DR and backup construction and O&M of the same industry to ensure high availability of cloud services. Cost optimization planning and design: helps enterprises establish cost forecasting and alarm mechanisms based on the service allocation architecture, and plan and design cost optimization management through resource optimization and architecture optimization. (If the number of applications does not exceed 5 and the number of hosts does not exceed 100, the excess part is sold as an add-on incremental package.)
	Iaas Plan and Design-Enabling	Cloud adoption senior expert Provides cloud infrastructure enablement services, including services related to cloud migration design in addition to the standard and professional editions of cloud infrastructure planning and design. Provides more professional and multi-dimensional planning and design to help enterprises achieve efficient and secure cloud transformation, provides solution enablement services. If the number of applications does not exceed 5 and the number of hosts does not exceed 100, the excess part is sold as an add-on incremental package.
	Iaas Plan and Design-Incremental Package	Prerequisite: The IaaS Survey and Evaluation should be purchased first. Additional planning and design is required for complex customer business systems. One incremental package needs to be added each time one application is added or 20 hosts are added.
IaaS Environment and POC Plan	Iaas Environment and Enabling-Standard	Cloud adoption expert teams help customers quickly build and configure cloud infrastructure environments that meet business requirements. The service content includes survey and evaluation of pilot applications, planning and design, and cloud infrastructure environment planning and configuration support to ensure the normal running of the customer's basic environment. Basic requirement analysis and cloud architecture design: Provide customers with standard cloud architecture design for pilot applications that meet service requirements. Basic environment verification: provides customers with environment deployment, configuration, and verification to ensure the normal running of the basic environment. Scale restriction: The number of component module type (ELB, host/container, middleware, database, and storage) No more than 20.	If customers need the survey and evaluation, planning and design, and cloud environment configuration services for pilot applications, they can choose the Iaas Environment and Enabling-Standard. If further pilot application migration and migration solution verification are required, they can choose the Iaas Environment and Enabling-Professional to provide coach-based migration verification support for customers through expert guidance and practice. Customers can select the Standard or Professional based on the service content. The incremental package provides environment and enabling services for extra duration.
	Iaas Environment and Enabling-Professional	In addition to the standard edition, the following services are provided: In-depth requirement analysis and customized design: Provide customized cloud architecture design for pilot applications based on enterprise requirements. Solution feasibility verification for pilot applications: Assist the customer in deploying, testing, and optimizing the pilot environment, and verify and ensure the feasibility and efficient running of one or two key applications. Scale restrictions: The number of hosts no more than 20, and the storage space no more than 10 TB, and the single database instance no more than 200 GB.
	Iaas Environment and Enabling-Incremental package	The customer's service system is complex, which requires additional environment planning and configuration workload. Each time 2 hosts are added, or each time the storage space is increased by 1 TB, or each time the database instance is increased by 20 GB.
Inter-Region Network Acceleration Plan	Inter-Region Network Acceleration Plan and Service Package-Basic	Cloud adopt team provides customers with a one-stop network acceleration solution from requirement evaluation to design and implementation. It comprehensively evaluates customer network requirements (such as bandwidth, reliability, and security) and helps customers customize cost-effective and reliable solutions. In addition, it provides one-month inter-region network acceleration provisioning service to ensure stable and efficient cross-region network transmission.	Basic bandwidth (100 Mbit/s, 300 Mbit/s, and 500 Mbit/s) acceleration solutions are provided based on the customer's actual business situation and requirements.
	Inter-Region Network Acceleration Plan and Service Package-Incremental		Medium-level bandwidth (1 Gbit/s and 10 Gbit/s) acceleration solutions are provided based on the customer's actual business situation and requirements.
	Inter-Region Network Acceleration Plan and Service Package-Advanced		Advanced bandwidth (40 Gbit/s and 100 Gbit/s) acceleration solutions are provided based on the customer's actual business situation and requirements.

Prerequisites

Customers need to apply for the IaaSAPD service at least 15 days in advance to evaluate customer business goals and service timelines.
When providing customers with the IaaSAPD service, we require customer authorization to perform the service when accessing the business environment of customers, and we also require the cooperation of the personnel from customers, including business status surveys, demand collection, solution design and review, and solution acceptance.

Service Scope

Service Content Covered
- IaaS survey and evaluation
  Survey the enterprise organizational architecture and service architecture, evaluate and diagnose the enterprise IT platform from multiple dimensions, such as security, reliability, performance efficiency, cost optimization, sustainability, and operational excellence, based on the architecture excellence methodology, provide optimization suggestions based on the current situation, and output a professional platform readiness survey and evaluation report. Based on the cloudification maturity evaluation model, the system assesses the enterprise cloudification status from dimensions such as IT governance, security, O&M, and high availability, helping enterprises comprehensively understand their cloudification level and output cloudification maturity reports.
- IaaS Plan and Design
  Based on the survey and evaluation of the overall enterprise platform status, the customer's current cloud deployment architecture, cloud O&M architecture, cloud security architecture, cloud network design architecture, IT governance design, HA planning and design, and cost optimization planning and design are sorted out based on the Well-Architected Framework and Cloud Migration Framework, provide the optimization design solution and migration verification solution, and output the Cloud Platform Adoption Plan and Design Report.
- IaaS Environment and POC Plan
  
  Based on the customer's requirements, provide the migration environment planning and resource allocation for the pilot application, set up and configure the migration environment, enable the migration of the pilot application based on the pilot application planning and actual solution design, output the Cloud Adoption Environment and Enabling Report, and provide technical support for the subsequent pilot migration enabling environment.
- Inter-Region Network Acceleration Plan
  Understand the current situation and service requirements of enterprise networks and design network acceleration solutions. Based on the network acceleration solution, the network acceleration service is provided for different bandwidth requirements between regions.
Service Content Not Covered
1. Software design, transformation, installation and deployment that are not within the scope of IaaSAPD, such as third-party security software, application software, and network software purchased by customers.
2. The cloud service expenditures required for verifying the specific solutions of IaaSAPD shall be borne by customers, such as Entity Relationship (ER), Direct Connection, Virtual Private Network (VPN), Clash for Windows (CFW), Well-Architected Framework, and other cloud service products.
3. The specific implementation of IaaSAPD is carried out by the cloud service team involved later.
4. Services beyond the scope of IaaSAPD, such as SecMaster, disaster recovery design, and cloud service (big data, database, etc.) resource usage planning.
Service Regions
- Asia Pacific, Latin America, Europe, Middle East & Central Asia (The Inter-Region Network Acceleration Plan is available only in International Site-Overseas2.)

Service Process

Service request submission
The customer submits a service request.
Communication and confirmation on requirements
- Huawei organizes experts to learn about and evaluate the customer's requirements.
- Huawei confirms the service scope and delivery objectives with the customer.
Service order confirmation
- Configure services according to customer requirements.
- Prepare a formal implementation plan after the customer places an order successfully.
Service Order Fulfillment
- The project is officially initiated.
- Complete the cloud infrastructure survey and evaluation service.
- Complete the cloud infrastructure planning and design service.
- Complete the cloud infrastructure environment and POC planning service.
- Complete the inter-region network acceleration planning service.
- Sort out the final deliverables.
Service acceptance
- Final project acceptance materials are collated.
- The customer signs the Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project.
- The project is accepted.

Deliverables

Service	Deliverable
IaaS Survey and Evaluation	Cloud Platform Readiness Survey and Evaluation Report for xxx Project Enterprise Architecture and Resource Status Survey and Evaluation Report for xxx Project Cloud Maturity Survey and Evaluation Report for xxx Project
IaaS Plan and Design	Cloud Platform Adoption Plan and Design Report for xxx Project
IaaS Environment and POC Plan	Cloud Adoption Environment and Enabling Solution for xxx Project Cloud Adoption Environment and Enabling Report for xxx Project
Inter-Region Network Acceleration Plan	Cloud Adoption Network Acceleration Delivery Report for xxx Project

Responsibility Matrix

Shared Responsibilities
- Negotiate and confirm specific requirements and objectives.
- Negotiate and confirm project management plans.
- Negotiate, confirm, and review solutions.
- Sign contracts.
Huawei's Responsibilities
- Huawei specifies a project owner. The customer should be notified of any personnel changes three working days in advance until the project is accepted.
- Huawei can only use the data authorized by the customer for IaaS Adoption Planning and Design.
Customer's Responsibilities
- Assign a project owner to assist Huawei Cloud engineers in implementing the service. The project owner is responsible for coordinating and managing personnel, resources, or other matters between the two parties, and reviews and accepts the services provided by Huawei Cloud.
- Provide business system information, including but not limited to application architecture, deployment architecture, resource quantity, and performance.

Responsibility Division Matrix

The following table provides responsibility matrix examples and can be modified as needed.

R: Responsibility; S: Support.

IaaS Survey and Evaluation & IaaS Plan and Design

No.	Service Process	Task	Huawei	Customer
1	Concept introduction	Publicize the cloud adoption solution with the customer project owner (team), introduce the concept, align the service content and related deliverables, identify stakeholders, and develop the work plan.	R	S
2	Status survey	Conduct an overall survey of the customer's enterprise architecture and application status through interviews and questionnaires to identify pain points and challenges in each domain, collect and summarize relevant documents, and understand and record the status.	R	S
3	Confirmation for status survey results	The customer confirms the status survey results.	S	R
4	Analysis and evaluation	Comprehensively evaluates the enterprise organizational architecture, service architecture, basic resources, and cloud maturity, evaluates the platform readiness, basic resources, and cloud maturity, and provides cloud architecture optimization suggestions based on the readiness evaluation results, and outputs professional platform readiness survey and evaluation reports and cloud maturity evaluation reports.	R	S
5	Confirmation for analysis and evaluation results	The customer confirms the analysis and evaluation results.	S	R
6	Acceptance Report on Deliverables Related to IaaS Survey and Evaluation	The customer confirms the solution within 7 working days. If there is no objection, the acceptance will be completed after signing the deliverable Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project.	S	R
7	IaaS adoption planning and detailed design	Based on the IaaS Survey and Evaluation results, help customers design the cloud deployment solution, cloud O&M architecture, cloud security architecture, cloud network design architecture, IT governance design, HA planning and design, and cost optimization planning and design solutions.	R	S
8	Confirmation for planning and design results	The customer confirms the planning and design report.	S	R
9	Acceptance Report on Deliverables Related to IaaS Plan and Design	The customer confirms the solution within 7 working days. If there is no objection, the acceptance will be completed after signing the deliverable Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project.	S	R

IaaS Environment and POC Plan

No.	Service Process	Task	Huawei	Customer
1	Concept introduction	Publicize the cloud adoption solution with the customer project owner (team), introduce the concept, align the service content and related deliverables, identify stakeholders, and develop the work plan.	R	S
2	Requirement survey	In-depth understanding of enterprise service requirements and existing IT environment to evaluate the feasibility of migration to the cloud	R	S
3	Solution design	Based on the requirement analysis result, design the environment deployment and enabling solution for the pilot application.	R	S
4	Delivery implementation	Complete the migration enablement and verification of pilot applications, and output the environment building and enablement report.	R	S
5	Customer acceptance	The customer accepts the deliverables.	S	R

Inter-Region Network Acceleration Plan

No.	Service Process	Task	Huawei	Customer
1	Concept introduction	Publicize the cloud adoption solution with the customer project owner (team), introduce the concept, align the service content and related deliverables, identify stakeholders, and develop the work plan.	R	S
2	Requirement survey	In-depth understanding of enterprise network status and service requirements	R	S
3	Solution design	Design a network acceleration solution based on the requirement analysis result.	R	S
4	Delivery implementation	Provides network acceleration provisioning services for different bandwidth requirements between regions based on the network acceleration solution.	R	S
5	Customer acceptance	The customer accepts the deliverables.	S	R

Acceptance Criteria

Both online and onsite acceptance are supported.
The deliverables of each service item must be submitted in compliance with the following criteria. If customers accept the deliverables, they need to sign or seal the Huawei Cloud Adoption Planning and Design Acceptance Report for xxx Project and Implementation or click the acceptance link on the Huawei Cloud official website.

Statement of Work (SOW)