Statement of Work (SOW)

Service Overview

As various industries are migrating their services to the cloud, they have increasingly high requirements for data security and service continuity on the cloud. These industries are represented by financial sectors, government organizations, telecommunications, and manufacturing. Their investments in cloud backup and disaster recovery (DR) have been growing year by year. However, establishing a cloud backup and DR system requires advanced technologies and expertise with a large-scale investment. Enterprises lack professionals for end-to-end construction and are in urgent need of guidance from experts in related fields.

To address these issues, Huawei Cloud rolls out the backup and DR consulting service to help customers analyze the status of cloud backup and DR construction. This service helps identify current weaknesses and risks, plan backup and DR, and design architecture. It aims to provide development directions and suggestions on planning a secure, compliant, and reliable backup and DR system.

Service Content

Prerequisites

• Customers want to establish a backup and DR system for services.
• Customers are highly cooperative. The owner takes the lead and assigns personnel to make surveys, analysis, and plans.
• Customers designate a dedicated team responsible for onsite delivery.
• Customers and Huawei Cloud negotiate and confirm the solution and sign a contract.

Service Scope

1. Applicable Scope
   • Information collection and analysis: Collects and analyzes the service type, scale, home organization, and distribution, and organizes all information of the specified service system.
   • IT infrastructure survey: Surveys the IT status of the current production center in terms of compute, storage, network, database, and middleware. Provides suggestions for establishing cloud backup and DR system by analyzing the problems of current resources at each layer.
   • Service system survey and application association analysis: Surveys and analyzes each service system in terms of functions, logical architecture, and application dependencies.
   • Policy design: Formulates the overall policy framework and roadmap in terms of service impact and risk analysis, feasibility, and cost analysis by referring to other cloud vendors' backup and DR construction and O&M, in compliance with international and national laws and regulations, standards, specifications, and supervision requirements.
   • Technical architecture design: Based on the overall plan and site requirements, designs the backup or DR architecture at layers of storage, hosts, database and middleware, application, and access. Formulates technical policies and specifications, selects technologies, and outputs a service list.
   • Recovery planning: Specifies required organizations and their responsibilities for recovering disasters. Develops the emergency response steps and standardizes the process of event rating and service recovery or switchover in disasters.
2. Inapplicable Scope
   • Backup and DR integration implementation, including system construction, integration and deployment, and interconnection testing.
   • Backup and DR technical training activities, such as onsite technical assistance and certification training.
3. Regions

   Global

Service Process

Service Deliverables

Responsibility Matrix

1. Shared responsibility
   • Negotiate and confirm the objectives and scope of the backup and DR consulting service.
   • Negotiate and confirm the project delivery plan.
   • Negotiate, confirm, and review the solution.
   • Sign a contract.
2. Huawei Responsibilities
   • Receive customer requirements and designate experts to help implement and guarantee the service delivery onsite or remotely.
   • Develop a service plan and quotation based on the service items for customers to review and confirm.
   • Implement the service as planned and prepare deliverables.
   • Output a list of deliverables based on the selected service items.
   • Designate a project owner and notify customers of any personnel changes three working days in advance until the project is accepted.
   • Use the authorized data only for this service and not for any other purposes.
3. Customer Responsibilities
   • Assign a project owner to assist Huawei Cloud in implementing the service. The project owner is responsible for coordinating and managing personnel and resources between the two parties. The owner also reviews and accepts the service provided by Huawei Cloud.
   • Provide accurate service information, including but not limited to the current backup and DR status, project objectives and scope, and key services.
4. Responsibility Details
   R: responsible; S: supportive.

   No.	Process	Content	Huawei	Customer
   1	Requirement survey	Collects and analyzes information for establishing a backup and DR system.	R	S
   2		Surveys the IT infrastructure.	R	S
   3		Surveys the service system and analyzes the application dependency.	R	S
   4	Solution design	Designs backup and DR policies.	R	S
   5		Designs a technical architecture for the backup and DR system.	R	S
   6		Makes plans for disaster recovery.	R	S
   7	Service acceptance	Accepts the service solution.	S	R
   8		Hands over the solution.	R	S

Acceptance Criteria

The deliverables of each service item must be submitted in compliance with the following criteria:

Huawei submits standard deliverables based on service sub-items. The customer clicks the acceptance button on the HUAWEI CLOUD console, or signs and seals on the Acceptance Report of Cloud Backup and Disaster Recovery Consulting Service for XX Project offline as the basis for service acceptance.