Overview

Service Overview

Huawei Cloud Workspace Migration Support Service is a professional service that helps enterprises migrate existing applications or systems, such as FusionAccess desktops, VMware, Citrix, and PCs, to Huawei Cloud Workspace, achieving efficient, convenient, and secure cloud office.

Huawei Cloud Workspace Migration Support Service provides survey and evaluation, migration solution design, solution verification, and migration implementation to solve problems encountered during migration and improve migration efficiency and security.

Huawei Cloud Workspace Migration Support Service provides professional cloud migration services for enterprises using Workspace desktops in and outside China, including government cloud and partner cloud.

Service Content

Prerequisites

• Customers need to apply for the Workspace Migration Support Service 15 days in advance for Huawei to evaluate their service objectives and service schedule.
• Customers shall provide authorization.

Service Scope

1. Items Covered

   The Huawei Cloud Workspace Migration Support Service includes:

   • According to the scope of desktops and data to be migrated clarified by both parties, collect IT asset information of the application system and survey the system, technology stack and service scenarios (including association analysis) of the system to be migrated, and system status.
   • Design the migration solution and implementation process within the scope of the agreement.
   • Assist customers in verifying the migration solution and migration tools.
   • Assist customers in implementing the migration with their authorization.
   • Assist customers in implementing the migration and ensuring system stability and providing technical support after the migration.
2. Items Not Covered
   • Code development is not included.
   • Design, install, deploy, and re-architect application software and databases on customers' hosts.
   • Design cloud platform infrastructure and set up environment.
   • Migrate basic communication components required for the implementation.
   • Migration of application systems and data that are beyond the specified scope.
   • Customers are responsible for the fees generated during the migration, such as the cloud resource deployment and migration tools, migration network (public network/private line), outbound data traffic, and other related fees.
   • Working overtime (If necessary, customers need to pay for the overtime hours and subsidies.)
3. Regions Covered

   Global.

Service Process

Workspace Migration Support Service

Service Deliverables

Responsibility Matrix

1. Shared Responsibilities

   Both parties agree on and confirm the specific service objectives and scope, formulate a plan, set up a team, and formulate an acceptance solution after the migration.

2. Huawei's Responsibilities
   • With the customers' assistance, collect source information, survey service scenarios and system status, and output the Workspace Migration Support Service Information Survey for Customer XX.
   • Output the migration solution and implementation solution.
   • Assist customers in verifying the migration based on the Workspace Migration Support Service Migration Solution for Customer XX
   • Assist customers in implementing the Workspace resource migration.
   • After the migration is complete, Huawei will provide technical support for seven calendar days to help customers ensure service stability.
   • Output the Workspace Migration Support Service Acceptance Report for Customer XX and assist customers in accepting the migration.
3. Customer's Responsibilities
   • Provide source information and related authorization required for designing and implementing the migration solution.
   • Verify the environment and tools based on the designed Workspace Migration Support Service Migration Solution for Customer XX.
   • Prepare the environment required for implementing the migration, such as migration accounts and network private lines.
   • Verify the consistency and integrity of the desktop systems and data after the migration.
   • Accept the migration.
4. Disclaimer
   • Huawei Cloud is not liable for failure of any third-party device or system caused by the reasons not attributable to Huawei Cloud.
   • Customers shall ensure that the installed operating systems and application software do not infringe on the intellectual property rights or other rights of any third party. If a third-party claim is caused by the breach of provisions, the customer shall bear full responsibilities.
5. Responsibility Details

   The responsibilities of the Workspace Migration Support Service in each phase of project implementation are listed as follows: (S indicates the support party, and R indicates the responsibility party.)

   Phase	Task	Huawei Cloud	Customer
   Status survey	Application system survey	R	S
   Solution design	Migration solution design	R	S
   	Implementation solution design	R	S
   Solution verification	Migration solution verification	S	R
   Migration implementation	Migration environment preparation	S	R
   	Migration environment test	S	R
   	Implementation	S	R
   	Migration result verification	S	R
   	System startup support	R	S

Acceptance Criteria

• The deliverables of each sub-service must be submitted in compliance with the following criteria. If the customer accepts the deliverables, they click the acceptance link on the official website or sign or seal the Workspace Migration Support Service Acceptance Report for Customer XX.
• Workspace Migration Support Service Migration Solution for Customer XX
• Workspace Migration Support Service Acceptance Report for Customer XX