Updated on 2022-11-22 GMT+08:00

Support Modes

HUAWEI CLOUD partners can submit technical problems they encounter when serving customers in the following modes.

Table 1 Support modes

Support Modes

Description

Time

Service ticket

https://console-intl.huaweicloud.com/ticket?locale=en-us

Log in to the management console and click Service Tickets to go to the service ticket management page.

24/7

Designated TAM (available only to the Premier partner support plan)

HUAWEI CLOUD contact for after-sales technical support.

NOTE:

A senior technical expert, who is responsible for responding to technical issues, expedites cases, and provides guidance on cloud product architecture based on best practices.

8/5