Help Center/ Partner Support Plans/ Service Overview/ Service Content/ Support Modes

Updated on 2022-11-22 GMT+08:00

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Support Modes

HUAWEI CLOUD partners can submit technical problems they encounter when serving customers in the following modes.

**Table 1** Support modes
Support Modes	Description	Time
Service ticket	https://console-intl.huaweicloud.com/ticket?locale=en-us Log in to the management console and click Service Tickets to go to the service ticket management page.	24/7
Designated TAM (available only to the Premier partner support plan)	HUAWEI CLOUD contact for after-sales technical support. NOTE: A senior technical expert, who is responsible for responding to technical issues, expedites cases, and provides guidance on cloud product architecture based on best practices.	8/5

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