Technical Support

GaussDB(DWS) is a cloud-based data warehousing solution powered by Huawei Cloud. It offers scalable, ready-to-use, and fully managed analytical database services. Adhering to ANSI/ISO SQL92, SQL99, and SQL 2003 standards, it ensures compatibility with major database ecosystems like PostgreSQL, Oracle, Teradata, and MySQL. This makes it a competitive option for petabyte-scale big data analytics across diverse sectors.

Maintenance Policy Statement

As a data warehouse service, GaussDB(DWS) offers cloud service capabilities that are fully managed using these resources. Users have complete control over their clusters. Cloud services provide monitoring and alarms for customer clusters, but cannot perform operations on them. Users are responsible for routine cluster maintenance. If you experience technical issues, contact the technical support team for help. Note that they only assist with GaussDB(DWS) cloud services, including those used in application systems.

Technical Support Scope

Supported services
The GaussDB(DWS) console provides the following functions:
- Cluster creation, deletion, scaling, specification adjustment, upgrade, patching, and backup and restoration
- Cluster monitoring and alarm management
- IAM user agency management
- External API management
Unsupported services
- GaussDB(DWS) is not responsible for handling inquiries regarding customer service application development on its clusters. This covers service design, code development, job performance optimization, and service migration. If you need support, contact and purchase the corresponding expert service.
- GaussDB(DWS) does not troubleshoot or analyze job running exceptions if there are no visible problems or defects with its cluster component service.