Help Center/ Conversational Bot Service/ Service Overview/ Basic Concepts/ QABot
Updated on 2022-06-10 GMT+08:00
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QABot

Intelligent Q&A

Intelligent Q&A offers question-and-answer bot services based on user-provided knowledge bases.

Q&A Pairs

Each Q&A pair consists of a question and an answer. Multiple Q&A pairs compose a knowledge base. Q&A bots answer questions based on prebuilt knowledge bases.

Standard Question

A standard question refers to a question expressed in the most standard way, meaning that is how it is most commonly phrased.

Extended Question

An extended question is a variation to the standard question, but it still expresses similar meanings. When creating a Q&A pair, you can add extended questions for the standard question to improve Q&A performance.

Question Category

Users can categorize standard questions as required, for example, consulting questions and troubleshooting questions.

User Question

A user question refers to a question actually asked by a real user.

Channels

This refers to the maximum number of conversations a bot can handle at a time.

Knowledge Base

A knowledge base consists of Q&A pairs. It is where you configure and manage Q&A pairs.

Parent topic: Basic Concepts