Help Center/ Virtual Private Network/ Billing/ Billing Termination
Updated on 2024-07-25 GMT+08:00
View PDF
Share

Billing Termination

Yearly/Monthly Resources

When you purchase yearly/monthly VPN resources, you make a one-time up-front payment. By default, the billing automatically stops when the subscription expires.

  • If you no longer need resources and the subscription has not yet expired, you can unsubscribe from the resources. Depending on what coupons were used for the purchase and on if 5-day unconditional unsubscription rules apply, the system may issue you a refund.
  • If you have enabled auto-renewal but no longer need to automatically renew the subscription, disable it before the auto-renewal date (7 days before the expiry date by default) to avoid unexpected expenditures.

Pay-Per-Use Resources

If pay-per-use VPN resources are no longer used, delete them in a timely manner to stop billing. After VPN connections are deleted, you will still be charged for using the corresponding VPN gateway. As such, you also need to delete the VPN gateway to avoid incurring fees.

Searching for Resources from Bills and Stopping Billing

To delete all unnecessary resources, you can search the billing records by resource ID, and then delete the resources you identify in this way.

[Example 1: Use a resource ID in a bill to search for a resource.]

  1. Go to the Billing Center > Transactions and Detailed Bills page.
  2. Click the Bill Details tab, and click shown in the following figure to copy the resource ID.

    Figure 1 Copying a resource ID

  3. Log in to the console, and choose Networking > Virtual Private Network.
  4. In the navigation pane on the left, choose Virtual Private Network > Enterprise – VPN Gateways.
  5. Select the region where the resource is located, choose ID from the drop-down list, enter the copied resource ID, and click to search for the resource.
  6. Click More > Delete or More > Unsubscribe in the Operation column to delete or unsubscribe from the VPN gateway. Ensure that the VPN gateway no longer exists in the list.

    You are charged one hour after the resource usage is calculated, so a bill may still be generated after a pay-per-use resource is deleted. For example, if you delete a pay-per-use VPN resource at 08:30, the fees incurred between 08:00 and 09:00 are usually deducted at about 10:00.

[Example 2: Use a resource name in a bill to search for a resource.]

  1. Go to the Billing Center > Transactions and Detailed Bills page.
  2. Click the Bill Details tab, and click shown in the following figure to copy the resource name.

    Figure 2 Copying a resource name

  3. Log in to the console, and choose Networking > Virtual Private Network.
  4. In the navigation pane on the left, choose Virtual Private Network > Enterprise – VPN Gateways.
  5. Select the region where the resource is located, choose Name from the drop-down list, enter the resource name obtained in 2, and click to search for the resource.
  6. Click More > Delete or More > Unsubscribe in the Operation column to delete or unsubscribe from the VPN gateway. Ensure that the VPN gateway no longer exists in the list.

    You are charged one hour after the resource usage is calculated, so a bill may still be generated after a pay-per-use resource is deleted. For example, if you delete a pay-per-use VPN resource at 08:30, the fees incurred between 08:00 and 09:00 are usually deducted at about 10:00.