Updated on 2024-06-27 GMT+08:00

Arrears

If there is not a sufficient account balance to pay for your bill and there is no other payment method configured, your account will go into arrears. If you want to continue using your SFS file systems, you will need to top up your account in a timely manner.

Arrears Reason

You have pay-per-use SFS file systems running for some time, and your configured payment method or top-up account cannot pay for your bill.

Arrears Impact

  • Yearly/Monthly

    This is a pre-paid billing mode, so you can continue using yearly/monthly SFS file systems even if your account is in arrears. However, you cannot perform operations such as purchasing new SFS file systems, expanding the file system capacity, or renewing file systems, because they will generate new expenditures.

  • Pay-per-Use

    If your account is insufficient to pay your amount due, your account goes into arrears, and your pay-per-use file systems enter a grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing & Costs > Overview page and pay any past due balance as needed.

    If you do not bring your account balance current before the grace period expires, the file systems turn to Frozen and enter a retention period. You cannot perform any operations on pay-per-use file systems in the Frozen status.

    If you do not bring your account balance current before the retention period ends, the file systems will be released and the data cannot be restored.

    Figure 1 Life cycle of a pay-per-use SFS file system

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see Topping Up an Account (Prepaid Direct Customers).

If data stored in SFS file systems is no longer used, you can delete them to avoid generating further expenditures.