Help Center/ Optical Character Recognition/ Billing/ Billing FAQ/ Why Do I Get Additional Charges or Arrears After Purchasing a Package?
Updated on 2023-12-21 GMT+08:00
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Why Do I Get Additional Charges or Arrears After Purchasing a Package?

  • The package quota has been used up.

    After the quota of a package is used up, the pay-per-use billing mode is used by default. If there is insufficient balance in your account, you will be unable to pay for the current charges, resulting in arrears.

  • The package quota is not used up.

    Log in to the Billing Center and verify if the API is being called from the same region where the package was purchased. Note that cross-region calling is not supported by the package. In addition, check whether the API of the package is the one actually called.

    Figure 1 Billing Center
Parent topic: Billing FAQ