Arrears

Arrears Reason

In pay-per-use mode, your account balance is insufficient.

Impact of Arrears

Yearly/Monthly

This is a pre-paid billing mode, so you can continue using yearly/monthly resources even if your account is in arrears. However, you will not be able to perform fee-generating operations, such as renewing an order.

Pay-per-use

If your account balance is insufficient, your account falls into arrears. However, your pay-per-use resources will not be stopped immediately. There will be a grace period before they are stopped. You are still responsible for expenditures generated during the grace period. You can view the charges on the Billing Center > Overview page and pay any past due balances as needed.

If you do not bring your account current before the grace period ends, the resource enters a retention period and its status becomes Frozen. You cannot perform any operations while it is in the retention period.

If you do not bring your account current before the retention period ends, your storage and user resources will be released and your data cannot be restored.

Figure 1 Lifecycle of a pay-per-use KooDrive resource

• Huawei Cloud has specific grace and retention periods for each tier of customers. You can check your tier by logging in to the management console and choosing Basic Information under your username in the upper right corner.

Avoiding and Handling Arrears

Bring your account current in a timely manner. For details, see Topping Up an Account.

Configure the Balance Alert function on the Billing Center > Overview page. When your balance drops below the threshold, the system automatically notifies you.