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Arrears

Updated on 2024-10-14 GMT+08:00

When you use cloud services, your account goes into arrears when the balance is less than the bill to be settled. Cloud services may not run normally, so top up your account in time.

Arrears Reason

A pay-per-use Kafka instance has been running for some time, and the account balance becomes insufficient.

Arrears Impact

  • Yearly/Monthly

    For Kafka instances billed on a yearly/monthly basis, you have paid for the resources in advance. Even if your account is in arrears, existing yearly/monthly Kafka instances can still be used. However, you cannot perform operations that generate fees, such as purchasing Kafka instances, expanding instance specifications, and renewing subscriptions.

  • Pay-per-use

    When your account is in arrears due to automatic fee deduction for pay-per-use Kafka instances, the account status turns to arrears. In arrears, the pay-per-use resource continues rendering service but the resource enters the grace period. You need to pay the fees of your pay-per-use resource incurred during the grace period. To view the fees, go to the Billing Center > Overview page. Huawei Cloud will deduct the fees after you top up your account.

    If you do not pay the arrears within the grace period, the resource enters the retention period and its status turns to Frozen. You cannot perform any operations on pay-per-use resources in the retention period.

    If you do not pay the arrears within the retention period, your Kafka instance will be released, and data will be lost. Instances will be deleted permanently upon release.

    Figure 1 Life cycle of a pay-per-use Kafka instance
    NOTE:

Avoiding and Handling Arrears

For details about topping up your account, see Making Repayments (Postpaid Direct Customers).

Delete unnecessary Kafka instances to avoid unexpected fees.

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