Arrears

Updated on 2025-01-22 GMT+08:00

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When the settlement period of a CCE Autopilot cluster ends, bills are generated and costs are deducted from your account. If there is no enough balance in your account, your account will be in arrears. If you want to continue using CCE Autopilot, you will need to top up your account in a timely manner.

Reasons of Arrears

Your account balance is insufficient to cover additional expenditures generated when you use up the package quota.
You have not purchased a package, and your account balance in pay-per-use billing is insufficient.

Impacts of Arrears

Pay-per-Use
If there is no top-up account with sufficient balance and no other payment method configured to pay for the resource used, your account goes into arrears, and the pay-per-use CCE resources enter the grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Overview page in Billing Center and pay any past due balance as needed.

If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

After the retention period ends, clusters and other cloud service resources like EVS disks and EIPs will be released and cannot be restored.

Figure 1 Lifecycle of a pay-per-use resource
NOTE:
- For details about the grace period and retention period, see What Is a Grace Period? and What Is a Retention Period?.
Packages
Package resources: You have paid for the resources in advance. Existing package resources can still be used even if your account is in arrears. However, you cannot perform operations that generate expenditures, such as purchasing new packages and renewing orders.

Avoiding and Handling Arrears

Top up your account as soon as possible. For details, see Topping Up an Account.

If the cluster is no longer needed, you can delete it and other cloud service resources in the cluster to avoid further expenditures.

If your account is in arrears, top up your account in a timely manner. If the resource usages become stable, you can purchase packages to reduce costs. For details, see Package Overview.

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Next topic: Billing Termination