Help Center/ Cloud Backup and Recovery/ Billing/ Billing FAQ/ How Do I Unsubscribe from CSBS or VBS Resource Packages?
Updated on 2023-10-08 GMT+08:00
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How Do I Unsubscribe from CSBS or VBS Resource Packages?

If you want to migrate resources from CSBS and VBS to CBR, the original yearly/monthly CSBS and VBS packages cannot be migrated. In this case, you can unsubscribe from the packages yourself or submit a service ticket. For details about the unsubscription rules, see Unsubscription Rules.

Unsubscribing from a Resource Package By Self Service

  1. Log in to CSBS Console.
  2. Click Billing in the upper right corner of the page to go to the Billing Center.
  3. In the left navigation pane, choose Orders > Unsubscriptions to view the resources you purchased.
  4. Select an unwanted resource package and click Unsubscribe. See Figure 1.

    Figure 1 Unsubscribing from a resource package

Unsubscribing from a Resource Package By Submitting a Service Ticket

  1. Log in to the management console.
  2. In the upper right corner of the page, choose Service Tickets > Create Service Ticket. The Create Service Ticket page is displayed. Click Subscriptions on the Select Ticket Type tab page.

    Figure 2 Going to the Subscriptions page

  3. On the Select Subtype tab page, choose UnsubscriptionsUnsubscription - Unsubscription Problem > Create Service Ticket.

    Figure 3 Creating a service ticket

  4. Enter a description, for example, "unsubscribe from CSBS/VBS resource packages", in the text box next to Problem Description and set other parameters as required. Then click Submit.

Parent topic: Billing FAQ