Technical Support
MRS is a one-stop big data platform that provides enterprise-class clusters on the cloud. Tenants can fully control clusters and easily run big data components such as Hadoop, Hive, Spark, HBase, Kafka, and Flink. In addition, MRS helps enterprises quickly build a system to process massive amounts of data and discover new value and business opportunities in real time or in non-real time.
Maintenance Policy Statement
MRS provides tenants with fully controllable clusters and semi-hosting cloud services. By default, cloud services do not have permissions to perform operations on the clusters. Tenants are responsible for routine cluster O&M and management. They can contact technical support team for help if any technical issues occur, excluding those not related to MRS, for example, how to build an application system based on the big data platform.
Technical Support Scope
- The MRS console provides the following functions:
- Creating, deleting, and scaling in or out a cluster
- Managing cluster jobs
- Managing cluster alarms
- Managing cluster patches
- Managing IAM users
- Managing external APIs
- MRS supports vulnerability analysis of open-source components, such as impact analysis and fixing suggestions. It enables tenants to evaluate the impact of vulnerabilities on services and fix the vulnerabilities.
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