ALM-43019 Heap Memory Usage of the IndexServer2x Process Exceeds the Threshold

Description

The system checks the IndexServer2x process status every 30 seconds. The alarm is generated when the heap memory usage of a IndexServer2x process exceeds the threshold (95% of the maximum memory).

Attribute

Parameters

Impact on the System

If the available IndexServer2x process heap memory is insufficient, a memory overflow occurs and the service breaks down.

Possible Causes

The heap memory of the IndexServer2x process is overused or the heap memory is inappropriately allocated.

Procedure

Check the heap memory usage.

1. On FusionInsight Manager, choose O&M > Alarm > Alarms. In the displayed alarm list, choose the alarm for which the ID is 43019, and check the RoleName in Location and confirm the IP address of HostName.
2. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services > Spark2x > Instance. Click the IndexServer2x that reported the alarm to go to the Dashboard page. Click the drop-down list in the upper right corner of the chart area, and choose Customize > Memory > IndexServer2x Memory Usage Statistics > OK. Check whether the heap memory used by the IndexServer2x process reaches the maximum heap memory threshold (95% by default).
   • If the threshold is reached, go to 3.
   • If the threshold is not reached, go to 7.

3. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services > Spark2x > Instance. Click the IndexServer2x that reported the alarm to go to the Dashboard page. Click the drop-down list in the upper right corner of the chart area, and choose Customize > Memory > Statistics for the heap memory of the IndexServer2x Process > OK. Based on the alarm generation time, check the values of the used heap memory of the IndexServer2x process in the corresponding period and obtain the maximum value.
4. On FusionInsight Manager, choose Cluster > Name of the desired cluster > Services > Spark2x > Configurations > All Configuration > IndexServer2x> Tuning. The default value of the SPARK_DRIVER_MEMORY parameter is 4 GB. You can change the value based on the ratio of the maximum heap memory used by the IndexServer2x process to the threshold specified by IndexServer2x Heap Memory Usage Statistics (IndexServer2x) in the alarm period. If the alarm persists after the parameter value is changed, increase the value by 0.5 times. If the alarm is generated frequently, double the rate.
   

   On FusionInsight Manager, you can choose O&M > Alarm > Thresholds > Name of the desired cluster > Spark2x > Memory > IndexServer2x Heap Memory Usage Statistics (IndexServer2x) to view the threshold.

5. Restart all IndexServer2x instances.
6. After 10 minutes, check whether the alarm is cleared.
   • If the alarm is cleared, no further action is required.
   • If the alarm is not cleared, go to 7.

Collect fault information.

7. On FusionInsight Manager, choose O&M > Log > Download.
8. Expand the Service drop-down list, and select Spark2x for the target cluster.
9. Click in the upper right corner, and set Start Date and End Date for log collection to 10 minutes ahead of and after the alarm generation time respectively. Then, click Download.
10. Contact the O&M personnel and provide the collected logs.

Alarm Clearing

After the fault is rectified, the system automatically clears this alarm.

Reference

None