What Do I Do If ICAgent Installation Fails in Windows and the "SERVICE STOP" Message Is Displayed?
In a Windows Environment:
Symptom: The ICAgent installation fails and the "SERVICE STOP" message is displayed. No ICAgent task exists in Task Manager and the ICAgent service is not displayed in the Service List. When the sc query icagent command is executed, a message is displayed, indicating that no ICAgent was found.
Cause: The ICAgent registration is blocked by antivirus software, such as 360 Total Security.
Solution: Disable any running antivirus software before installing ICAgent.
If you want to collect logs from a Windows host, specify the files to be collected when configuring the log collection path. Supported file types include .log, .trace, and .out. ICAgent does not collect binary files.
Host Management FAQs
- What Do I Do If ICAgent Installation Fails in Windows and the "SERVICE STOP" Message Is Displayed?
- What Do I Do If ICAgent Upgrade Fails on the LTS Console?
- What Do I Do If New Logs Generated on the LTS Raw Logs Page Cannot Be Queried?
- What Do I Do If ICAgent Restarts Repeatedly After Being Installed?
- What Do I Do If ICAgent Is Offline After Being Installed on the LTS Console?
- What Do I Do If I Do Not See a Host with ICAgent Installed on the LTS Console?
- How Do I Create a VPC Endpoint?
- How Do I Obtain an AK/SK Pair?
- How Do I Install ICAgent by Creating an Agency?
Feedback
Was this page helpful?
Provide feedbackThank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.
For any further questions, feel free to contact us through the chatbot.
Chatbotmore