What Can I Do If ICAgent Installation Fails?

In a Windows Environment:

Symptom: The ICAgent installation fails and the "SERVICE STOP" message is displayed. No ICAgent task exists in Task Manager and the ICAgent service is not displayed in the Service List. When the sc query icagent command is executed, a message is displayed, indicating that no ICAgent was found.

Cause: The ICAgent registration is blocked by antivirus software, such as 360 Total Security.

Solution: Disable any running antivirus software before installing ICAgent.

If you want to collect logs from a Windows host, specify the files to be collected when configuring the log collection path. Supported file types include .log, .trace, and .out. ICAgent does not collect binary files.