Help Center > > FAQs> Secondary Development> FAQs About Product Development> Device Development> IoT Platform Does Not Receive Data Reported by Devices
IoT Platform Does Not Receive Data Reported by Devices
Updated at:Jun 26, 2019 GMT+08:00
On the Developer Center, choose Device Management, select a device, and check whether logs are displayed on the Logs page.
- If the log does not contain the reported data, the message does not reach the IoT platform. In this case, check the network connection and device.
- If the log contains the reported data, check whether a decoding failure occurs. If yes, check whether the codec plug-in is correct.