Ransomware Protection Exception

Ransomware Protection Failure

If the ransomware prevention status of a server is Protection failed, you can hover your cursor over the next to the status to view the failure cause.

• Possible cause 1: While the agent is installed, other security software is running. As a result, the ransomware prevention drive fails to be loaded.

  Solution: Shut down other security software and enable ransomware prevention again.

• Possible cause 2: The agent is abnormal.

  Solution: Choose Installation & Configuration > Server Install & Config and click the Agents tab. Check the agent status of the server and recover it as soon as possible. For more information, see How Do I Fix an Abnormal Agent?

• Possible cause 3: The honeypots of all protected directories failed to be deployed. As a result, the protection failed.

  Solution: Check whether the System group has the full control permission for protected directories. To view the directories protected by honeypots, click the protection policy name in the Policy column of the server.

Ransomware Protection Degraded

• Cause: The honeypot of a protected directory failed to be deployed, affecting ransomware prevention.
• Solution: Check whether the System group has the full control permission for the protected directory.