Help Center> Host Security Service (New)> FAQs> Vulnerability Management> Why Can't I Select a Server During Manual Vulnerability Scanning or Batch Vulnerability Fixing?
Updated on 2024-03-25 GMT+08:00

Why Can't I Select a Server During Manual Vulnerability Scanning or Batch Vulnerability Fixing?

Possible Causes

During manual vulnerability scanning or batch vulnerability fixing, the following servers cannot be selected:

  • Servers are protected by basic edition HSS.
  • Servers that are not in the Running state
  • Servers whose agent status is Offline

Solution

  1. Log in to the management console.
  2. In the upper left corner of the page, select a region, click , and choose Security & Compliance > HSS.
  3. In the navigation pane, choose Asset Management > Servers & Quota.
  4. On the Servers tab, view the server running status, agent status, and HSS version.

    Figure 1 Viewing server information

    Confirm related information and perform the following operations to rectify the fault:

    • Servers are protected by basic edition HSS.

      The HSS basic edition does not support manual vulnerability scan and batch vulnerability fixing. To use these features, upgrade the HSS edition. For details, see Upgrading Your Edition.

    • Servers that are not in the Running state

      Check the server and ensure the server status is Running.

    • Servers whose agent status is Offline

      An offline agent cannot receive instructions delivered from the console. To put the agent back online, perform the operations described in How Do I Fix an Abnormal Agent?

  5. In the navigation pane, choose Prediction > Vulnerabilities. Select the servers you want to manually scan or fix in batches again. If the target server can be selected, the problem has been fixed.

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