Help Center/ Huawei HiLens/ FAQs/ FAQs/ Device Registration/ What Should I Do If I Can't Access the Huawei HiLens IES?
Updated on 2022-08-18 GMT+08:00
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What Should I Do If I Can't Access the Huawei HiLens IES?

Symptom

The HiLens Kit device can access the Internet, but it cannot access the Huawei HiLens IES.

Solution

  • Use the HTTPS protocol. Do not use HTTP.
  • Check whether the IP address of the HiLens Kit device has been changed.

    If you are not sure whether the IP address of the HiLens Kit device has been changed, restore the HiLens Kit device to its factory settings.

Parent topic: Device Registration