When Will I Be Charged Handling Fees? How Is the Refund Calculated?

For details, see Unsubscribing from a Cloud Service.

• Unsubscribing from in-use resources

  Refund amount = Actual payment – Amount due – Handling fees. The used cash coupons will not be returned. See the unsubscription page for the final refund amount.

  Actual payment refers to the payment in cash, excluding any payment in cash coupons.

  Amount due = Actual payment x (Actual usage duration/Subscribed period)

  Handling fee: There is a handling fee for unsubscription, unless the free handling fee is specified in the effective framework contract for the customer.

  Table 1 shows the unsubscription handling fee details.

  Table 1 Unsubscription handling fee

  Service Type	Actual Usage Duration ≤ 1 Year	1 Year < Actual Usage Duration ≤ 2 Years	2 Years < Actual Usage Duration ≤ 3 Years
  3-year subscription	Handling fee = 15% of your actual payment	Handling fee = 10% of your actual payment	Handling fee = 5% of your actual payment
  2-year subscription	Handling fee = 15% of your actual payment	Handling fee = 10% of your actual payment	-
  1-year subscription	Handling fee = 10% of your actual payment	-	-
  Monthly subscription	Handling fee = 10% of your actual payment	-	-