When Will I Be Charged Handling Fees? How Is the Refund Calculated?

Charging Handling Fees

If you unsubscribe from a renewal period that has not taken effect, from inactive resources, or from a resource that fails to be provisioned, no handling fees will be charged and used cash coupons will be returned.

If you unsubscribe from an in-use resource, handling fee will be charged and any cash coupon that was applied will not be returned.

Calculating Refunds

• Unsubscribing from renewal periods or inactive resources

  Refund = Paid amount

  In this case, all paid amount is refunded and the used cash coupons are returned.

• Unsubscribing from in-use resources

  Refund = Paid amount – Consumed amount – Unsubscription handling fee

  • Paid amount refers to the amount you actually paid via the cash account, excluding any payment in cash coupons.
  • Consumed amount = Paid amount x (Actual usage duration/Order duration) (The duration is accurate to hour. The actual usage duration and order duration are rounded down by hour.)

    Table 1 Unsubscription parameters

    Parameter	Description
    Order duration	This is calculated from the hour when the order takes effect. For example, if you purchase a resource at 10:30, the order duration will be considered to have started from 10:00.
    Actual usage duration	This is calculated based on the hour when the unsubscription is performed. For example, if you unsubscribe from a resource at 18:40, the actual usage duration will be considered to have ended at 18:00. Example: If you purchased a monthly EVS disk at 10:30:00 on January 01, 2024, and it would expire at 23:59:59 on February 01, 2024. The order duration is 31 days and 14 hours (from January 01, 2024 10:00:00 to February 02, 2024 00:00:00). At 18:40:00 on January 15, 2024, you unsubscribed from the EVS disk. The actual usage duration was 14 days and 8 hours (from January 01, 2024 10:00:00 to January 15, 2024 18:00:00).

  • Unsubscription handling fee: There is a handling fee for unsubscription. The table below describes the handling fee details.

    Table 2 Unsubscription handling fee

    Subscription Term	Actual Usage Duration ≤ 1 Year	1 Year < Actual Usage Duration ≤ 2 Years	2 Years < Actual Usage Duration ≤ 3 Years
    3-year subscription	Handling fee = 15% of your paid amount	Handling fee = 10% of your paid amount	Handling fee = 5% of your paid amount
    2-year subscription	Handling fee = 15% of your paid amount	Handling fee = 10% of your paid amount	-
    1-year subscription	Handling fee = 10% of your paid amount	-	-
    Monthly subscription	Handling fee = 10% of your paid amount	-	-