When Will I Be Charged Handling Fees? How Is the Refund Calculated?
For details, see Unsubscribing from a Cloud Service.
Charging Handling Fees
If you unsubscribe from a renewal period that has not taken effect, from inactive resources, or from a resource that fails to be provisioned, no handling fees will be charged and used cash coupons will be returned.
If you unsubscribe from an in-use resource, handling fee will be charged and any cash coupon that was applied will not be returned.
If you wonder whether cash coupons will be returned during unsubscription, see Will Used Coupons Be Returned During My Resource Unsubscriptions?.
Calculating Refunds
- Unsubscribing from renewal periods or inactive resources
Refund amount = Actual payment. The cash coupons that were applied will be returned.
- Unsubscribing from in-use resources
Refund amount = Actual payment – Amount due – Handling fees. The used cash coupons will not be returned. See the unsubscription page for the final refund amount.
Actual payment refers to the payment in cash, excluding any payment in cash coupons.
Amount due = Actual payment x (Actual usage duration/Subscribed period)
Handling fee: There is a handling fee for unsubscription, unless the free handling fee is specified in the effective framework contract for the customer.
Table 1 shows the unsubscription handling fee details.
Table 1 Unsubscription handling fee Service Type
Actual Usage Duration ≤ 1 Year
1 Year < Actual Usage Duration ≤ 2 Years
2 Years < Actual Usage Duration ≤ 3 Years
3-year subscription
Handling fee = 15% of your actual payment
Handling fee = 10% of your actual payment
Handling fee = 5% of your actual payment
2-year subscription
Handling fee = 15% of your actual payment
Handling fee = 10% of your actual payment
-
1-year subscription
Handling fee = 10% of your actual payment
-
-
Monthly subscription
Handling fee = 10% of your actual payment
-
-
Unsubscriptions FAQs
- How Do I View the Refund for My Resource Unsubscription?
- Where Is the Money Returned After Unsubscriptions? When Will the Refund Arrive in My Account?
- When Will I Be Charged Handling Fees? How Is the Refund Calculated?
- Will Used Coupons Be Returned During My Resource Unsubscriptions?
- Can I Unsubscribe from a Yearly/Monthly Subscription?
- Which Cloud Services Cannot Be Unsubscribed From?
- Can I Unsubscribe from Pay-Per-Use Resources?
- Can I Unsubscribe from a Resource Package or Change Its Specifications?
- Why Can't I Find Resources On the Unsubscriptions Page?
- Can a Resource Be Retrieved After Its Unsubscription?
- Will Unsubscribed Resources Be Automatically Stored in the Recycle Bin?
- Precautions When You Unsubscribe from Resources Over $1000 USD
- Can I Modify the Region Specified in an Order?
- How Do I Delete an EVS Disk?
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