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Help Center/ Billing Center/ FAQs/ Unsubscriptions/ When Will I Be Charged Handling Fees? How Is the Refund Calculated?

When Will I Be Charged Handling Fees? How Is the Refund Calculated?

Updated on 2025-02-24 GMT+08:00

For details, see Unsubscriptions.

Charging Handling Fees

If you unsubscribe from a renewal period that has not taken effect, from inactive resources, or from a resource that fails to be provisioned, no handling fees will be charged and used cash coupons will be returned.

If you unsubscribe from an in-use resource, handling fee will be charged and any cash coupon that was applied will not be returned.

If you wonder whether cash coupons will be returned during unsubscription, see Will Used Coupons Be Returned During My Resource Unsubscriptions?.

Calculating Refunds

  • Unsubscribing from renewal periods or inactive resources

    Refund amount = Actual payment. The cash coupons that were applied will be returned.

  • Unsubscribing from in-use resources (The formula for calculating the unsubscription fee is for reference only. The actual amount depends on the bill and expenditure details.)

    Actual refund amount = Actual payment – Consumption amount – Unsubscription handling fee (If the calculated refund amount is less than 0, there will be no refund.)

    Actual payment refers to the amount you actually paid, excluding any payment in cash coupons.

    Consumption amount = Actual payment x (Actual usage period/Subscribed period) (The usage duration is accurate to hour. The actual usage period and subscribed period are rounded down by hour.)
    • Subscribed period: calculated from the hour when the order takes effect. For example, if a resource is purchased at 10:30, the total order duration starts from 10:00.
    • Actual usage period: The actual duration is calculated based on the hour when the unsubscription is performed. For example, if a resource is unsubscribed from at 18:40, the actual usage period is calculated starting from 18:00.

      Example: If you purchased a monthly EVS disk at 10:30:00 on January 1, 2024, and it would expire at 23:59:59 on February 1, 2024. The total order duration is 31 days and 14 hours (from 10:00:00 on January 1, 2024 to 2024 00:00:00 on February 2, 2024). At 18:40:00 on January 15, 2024, you unsubscribed from the resource. The actual usage period was 14 days and 8 hours (from 10:00:00 on January 1, 2024 to 18:00:00 on January 15, 2024).

    Handling fee: There is a handling fee for unsubscription. The table below describes the handling fee details.

    Subscription Term

    Actual Usage Duration ≤ 1 Year

    1 Year < Actual Usage Duration ≤ 2 Years

    2 Years < Actual Usage Duration ≤ 3 Years

    3-year subscription

    Handling fee = 15% of your actual payment

    Handling fee = 10% of your actual payment

    Handling fee = 5% of your actual payment

    2-year subscription

    Handling fee = 15% of your actual payment

    Handling fee = 10% of your actual payment

    -

    1-year subscription

    Handling fee = 10% of your actual payment

    -

    -

    Monthly subscription

    Handling fee = 10% of your actual payment

    -

    -

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