Why My EIPs Are Frozen? How Do I Unfreeze My EIPs?
- In arrears
- Yearly/Monthly EIPs
If you do not renew yearly/monthly EIPs after the grace period ends, the EIPs enter a retention period and are frozen. Frozen EIPs cannot be used, modified, or released. If you still do not renew your EIPs before the retention period ends, they will be released and cannot be restored. To ensure the availability of your EIPs, renew them before they expire.
- Pay-per-use EIPs
If your pay-per-use EIPs are still in arrears after the grace period ends, the EIPs enter the retention period and are frozen. Frozen EIPs cannot be used, modified, or released. If you still do not top up and pay off the arrears before the retention period ends, the EIPs will be released and cannot be restored. To ensure the availability of your EIPs, top up your account and pay off the arrears before they expire.
- Frozen EIPs will be available after you renew them or top up your account. You can renew your resources on the management console. For more details, see Renewal Management.
- Yearly/Monthly EIPs
- Attacks
EIPs will be frozen if their associated instances have security violations, such as attacks. Frozen EIPs are unavailable and cannot be modified or released. To unfreeze EIPs, create a service ticket. You can change an EIP for an instance by referring to How Do I Unbind an EIP from an Instance and Bind a New EIP to the Instance?
- Violations
The server bound to the EIP is suspected of violations and the EIP is frozen by the national supervision department. If you have confirmed that you have not been involved in any violation , contact the national supervision department to file an appeal. If the appeal is successful, Huawei Cloud will receive an unsealing instruction to unfreeze your resources. You can change an EIP for an instance by referring to How Do I Unbind an EIP from an Instance and Bind a New EIP to the Instance?
Product Consultation FAQs
- What Is a Quota?
- How Do I Assign or Retrieve a Specific EIP?
- Why Is an EIP Newly Assigned the Same as the One I Released?
- What Are the Differences Between EIP, Private IP Address, and Virtual IP Address?
- Can an EIP That Uses Dedicated Bandwidth Be Changed to Use Shared Bandwidth?
- Can I Bind an EIP to Multiple ECSs?
- What Are the Differences Between the Primary and Extension NICs of ECSs?
- What Is the EIP Assignment Policy?
- Can I Buy a Specific EIP?
- Does an EIP Change Over Time?
- How Do I Query the Region of My EIPs?
- Can a Bandwidth Be Used by Multiple Accounts?
- How Do I Unbind an EIP from an Instance and Bind a New EIP to the Instance?
- What Are the Differences Among a Bandwidth Add-On Package, Shared Data Package, and Shared Bandwidth?
- Do I Need to Configure a Shared Data Package for Use After It Is Purchased?
- Why Can't I Find My Purchased EIP on the Management Console?
- Why My EIPs Are Frozen? How Do I Unfreeze My EIPs?
- How Do I Query the Traffic Usage of My EIP?
- When Should I Use Premium BGP and Are There Any Limitations on Using Premium BGP?
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