Billing of Resource Specification Changes

Billing

Specifications can be changed in the following ways:

Specification Upgrades

1. Rules:
   • Upgrade fee (without any discount) = Price of the new specification x Remaining duration - Price of the original specification x Remaining duration
   • Other scenarios:

     Upgrade fee with a discount = (Price of the new specification x Remaining duration - Price of the old specification x Remaining duration) x Discount

     Upgrade fee (with a fixed price) = (Price of the new specification x Remaining duration – Price of the old configuration x Remaining duration) x (Fixed price in the commerce for the new configuration/List price with the corresponding subscription term)

     Upgrade fee (with an amount off) = Price of the new specification x Remaining duration - Price of the old specification x Remaining duration - Amount off

   

   • Discounts: You can check whether there are any discounts available for your account on Discounts in the Billing Center. For details, see How Do I Use Discounts and Coupons When Paying for an Order?.
   • Price of the new specification: It is calculated based on the billing mode (yearly or monthly) and the remaining duration of an unexpired order. The unexpired order can be either the currently valid order and the order about to take effect. The calculation works as follows:
     • The pricing depends on the billing mode (yearly or monthly) of the unexpired order. If the unexpired order contains a yearly subscription, the new price is matched to the yearly pricing; if it contains a monthly subscription, the new price is matched to the monthly pricing.
     • The remaining duration of the unexpired order is rounded up to the nearest integer.
     • The commercial/promotional discounts are matched to the subscription term. For 1-year subscription, the 1-year commercial/promotional discounts are used.

       For example, a resource has the prices for the 1-year, 2-year, and 3-year subscriptions. You purchased the resource with a 3-year subscription term and upgraded the specifications after using it for 3 months. The remaining duration was two years and nine months. The system would round the remaining duration up to the nearest integer and find the price for the 3-year subscription.

   • Price of the original specifications: It is calculated based on the purchased subscription term.
   • Remaining duration calculation rules (accurate to hour): If you initiate a specification upgrade on the day of purchasing the resource, the remaining duration is calculated from 00:00 on the next day. If you initiate a specification upgrade after the day of purchasing the resource, the remaining duration is calculated from the the beginning of the next hour when the upgrade is initiated.
     Example: You purchased a yearly ECS at 10:30:00 on January 1, 2024, and the subscription expires at 23:59:59 on January 1, 2025. If you initiated a specification upgrade on January 1, 2024, the remaining duration is calculated starting from 00:00:00 on January 2, 2024. If you initiated a specification upgrade at 18:40:00 on January 2, 2024, the remaining duration is calculated starting from 19:00:00 on January 2, 2024.

     • Remaining duration of a monthly resource = Remaining duration of each calendar month/Total duration of the calendar month

       Example: You purchased a monthly ECS at 10:30:00 on June 15, 2024, and the subscription expires at 23:59:59 on July 15, 2024. At 18:40:00 on June 25, 2024, you initiated a specification upgrade. Remaining duration = Remaining duration of June/Total duration of June + Remaining duration of July/Total duration of July = 5 days and 5 hours/30 days + 15 days/31 days ≈ 0.65 months

     • Remaining days of a yearly subscription = Remaining days/365 (The remaining days do not include February 29 in the leap year.)

       Example: You purchased a yearly ECS at 10:30:00 on June 15, 2024, and the subscription expires at 23:59:59 on July 15, 2025. You changed the ECS specification at 18:40:00 on December 1, 2024. Remaining duration = Remaining duration of 2024 + Remaining duration of 2025 = 30 days and 5 hours/365 days + 166 days/365 days ≈ 0.53 years

2. The following prices are for reference only. For the actual prices, see Product Pricing Details.
   • Example 1 Specification upgrade without any discount

     At 10:30:00 on November 1, 2023, you purchased a monthly ECS with specification A. The subscription would expire at 23:59:59 on December 1, 2023. The price of specification A was $120 USD/month, the amount due was $120.00 USD, and the actual payment was $120.00 USD.

     At 18:40:00 on November 5, 2023, you upgraded the ECS specifications from A to B. The price of specification B was $150 USD/month. Remaining period (excluding the hour when the change was initiated) = Remaining duration of November/Total duration of November + Remaining duration of December/Total duration of December=25 days and 5 hours/30 days + 1 day/31 days ≈ 0.87 months

     Upgrade fee = Price of specification B x Remaining duration - Price of specification A x Remaining duration = 150 x 0.87 - 120 x 0.87 ≈ $26.17 USD

   • Example 2: Specification upgrade with a discount

     At 10:30:00 on November 1, 2023, you purchased a monthly ECS with specification A. The subscription would expire at 23:59:59 on December 1, 2023. The price of specification A was $120 USD/month. You used the commercial discount (10% off) and paid $108.00 USD.

     At 18:40:00 on November 5, 2023, you upgraded the ECS specifications from A to B. The price of specification B was $150 USD/month, and the commercial discount (10% off) was applicable. Remaining period (excluding the hour when the change was initiated) = Remaining duration of November/Total duration of November + Remaining duration of December/Total duration of December=25 days and 5 hours/30 days + 1 day/31 days ≈ 0.87 months

     Upgrade fee = (Price of specification B x Remaining duration - Price of specification A x Remaining duration) x Commercial discount = (150 x 0.87 - 120 x 0.87) x 90% ≈ $23.55 USD

   • Example 3: Specification upgrade with a fixed price

     At 10:30:00 on November 1, 2023, you purchased a monthly ECS with specification A. The subscription would expire at 23:59:59 on December 1, 2023. The price of specification A was $120 USD/month, the amount due was $120.00 USD, and the actual payment was $120.00 USD.

     At 18:40:00 on November 5, 2023, you upgraded the ECS specifications from A to B. The list price of specification B was $150 USD/month, and its fixed price was $100 USD/month. Remaining period (excluding the hour when the change was initiated) = Remaining duration of November/Total duration of November + Remaining duration of December/Total duration of December=25 days and 5 hours/30 days + 1 day/31 days ≈ 0.87 months

     Upgrade fee = (List price of specification B x Remaining duration - Price of specification A x Remaining duration) x (Fixed price specification B /List price of specification B) = (150 x 0.87 - 120 x 0.87) x (100/150) ≈ $17.45 USD

     

     When resource specifications change, the amount due depends on the actual price and any applicable discounts at the moment you make the purchase. In some cases, you may neither need to make a payment nor be owed a refund, as illustrated in example 2.

Specification Downgrades

In specification downgrades, the refunds are calculated based on the actual payment. If you used cash coupons, discount coupons, or promotional price to purchase the resources, the refunds may be 0.

1. Rules:

   Downgrade fee = Price of the remaining duration – Price of the new specifications x Remaining duration x Discount (Cash coupons are exclusive, and the refund will not be returned if the result is less than or equal to 0)

   

   • Price for the remaining duration = Actual payment/Total days of the subscription x Remaining days (accurate to hour) For specification downgrade, the total duration and remaining duration of the order are rounded down by hour.
     • Subscribed period: calculated from the hour when the order takes effect. For example, if a resource is purchased at 10:30, the total order duration starts from 10:00.
     • Remaining duration: calculated from the hour when the specification downgrade is initiated. For example, if the resource specifications are downgraded at 18:40, the remaining duration is calculated from 18:00.
   • Price of the new specification: It is calculated based on the remaining duration. The remaining duration is rounded down to the nearest integer to match the price and discount. The commercial/promotional discounts are matched to the subscription term. For example, if the subscription term is 1 year, the 1-year commercial/promotional discounts are used.

     For example, a resource has the prices for the 1-year, 2-year, and 3-year subscriptions. You purchased the resource with a 3-year subscription term and downgraded the specifications after using it for 3 months. The remaining duration was two years and nine months. The system would round the remaining duration down to the nearest integer and find the price for the 2-year subscription.

   • Remaining duration (accurate to hour): If you initiate a specification downgrade on the day of purchasing the resource, the remaining duration is calculated from 00:00 on the next day. If you initiate a specification downgrade after the day of purchasing the resource, the remaining duration is calculated from the the beginning of the next hour when the downgrade is initiated.

     Example: You purchased a yearly ECS at 10:30:00 on January 1, 2024, and the subscription expires at 23:59:59 on January 1, 2025. If you initiated a specification downgrade on January 1, 2024, the remaining duration is calculated starting from 00:00:00 on January 2, 2024. If you initiated a specification downgrade at 18:40:00 on January 2, 2024, the remaining duration is calculated starting from 18:00:00 on January 2, 2024.

     • Remaining duration of a monthly resource = Remaining duration of each calendar month/Total duration of the calendar month
     • Remaining days of a yearly subscription = Remaining days/365 (The remaining days do not include February 29 in the leap year.)
2. Cash coupons that have been used for the specifications will not be returned when the specifications are downgraded.
3. Discounts applicable for the specification downgrade of yearly/monthly resources include commercial discounts, authorized discounts, and promotion discounts. When you initiate a specification downgrade, the system will select the discounts for you according to relevant rules. You cannot select them by yourselves.
   

   The rules for using discounts in specification downgrades of yearly/monthly subscriptions are as follows:

   1. The system selects the best discount from the applicable commercial discount, partner authorized discount, and promotional discount. A promotional discount is taken into account only when it was used in a historical order and is still valid.
   2. If multiple promotional discounts were used in historical orders and are still valid, the promotional discount that took effect most recently takes precedence. is taken into account.
   3. If multiple promotional discounts that took effect at the same time were used in historical orders and they all are still valid, the one that was used for the most recent order is taken into account.
   4. If there is no difference to use the commercial discount, partner authorized discount, or promotional discount (used in a historical order and still valid), the commercial discount is used first, then the partner authorized discount, and finally the promotional discount.
4. The following prices are for reference only. For the actual prices, see Product Pricing Details.
   • Example 1: Specification downgrade without any discount

     At 10:30:00 on November 1, 2023, you purchased a monthly ECS with specification A. The ECS would expire at 23:59:59 on December 1, 2023. The total order duration is 30 days and 14 hours (including the hour when the order takes effect). The price of specification A was $120 USD/month, the amount due was $120.00 USD, and the actual payment was $120.00 USD.

     At 18:40:00 on November 5, 2023, you downgraded the ECS specifications from A to B. The price of specification B was $90 USD/month. The remaining duration is 26 days and 6 hours (including the hour when the downgrade is initiated). Remaining duration = Remaining duration of November/Total duration of November + Remaining duration of December/Total duration of December=25 days and 6 hours/30 days + 1 day/31 days ≈ 0.87 months

     Price of the remaining duration = Actual payment/Total duration x Remaining duration = $120 USD/30 days and 14 hours x 26 days and 6 hours ≈ $102.99 USD

     Refund = Price of the remaining duration - Price of specification B x Remaining duration = 102.99 - 90 x 0.87 ≈ $24.34 USD

   • Example 2: Specification downgrade with cash coupons used

     At 10:30:00 on November 1, 2023, you purchased a monthly ECS with specification A. The ECS would expire at 23:59:59 on December 1, 2023. The total order duration is 30 days and 14 hours (including the hour when the order takes effect). The price of specification A was $120 USD/month, and you used a cash coupon ($60.00 USD) and actually paid $60.00 USD.

     At 18:40:00 on November 5, 2023, you downgraded the ECS specifications from A to B. The price of specification B was $90 USD/month. The remaining duration is 26 days and 6 hours (including the hour when the downgrade is initiated). Remaining duration = Remaining duration of November/Total duration of November + Remaining duration of December/Total duration of December=25 days and 6 hours/30 days + 1 day/31 days ≈ 0.87 months

     Price of the remaining duration = Actual payment/Total duration x Remaining duration $60 USD/30 days and 14 hours x 26 days and 6 hours ≈ $51.49 USD (used cash coupons will not be refunded)

     Refund = Price of the remaining duration - Price of specification B x Remaining duration = 51.49 - 90 x 0.87 < 0

     The refund amount is 0 by default. The downgrade is successful but no refund is returned.

   • Example 3: Specification downgrade with a discount

     At 10:30:00 on November 1, 2023, you purchased a monthly ECS with specification A. The ECS would expire at 23:59:59 on December 1, 2023. The total order duration is 30 days and 14 hours (including the hour when the order takes effect). The price of specification A was $120 USD/month. You used the commercial discount (10% off) and paid $108.00 USD.

     At 18:40:00 on November 5, 2023, you downgraded the ECS specifications from A to B. The price of specification B was $90 USD/month, and the commercial discount (10% off) was applicable. The remaining duration is 26 days and 6 hours (including the hour when the downgrade is initiated). Remaining duration = Remaining duration of November/Total duration of November + Remaining duration of December/Total duration of December=25 days and 6 hours/30 days + 1 day/31 days ≈ 0.87 months

     Price of the remaining duration = Actual payment/Total duration x Remaining duration = $108 USD/30 days and 14 hours x 26 days and 6 hours ≈ $92.69 USD

     Refund = Price of the remaining duration - Price for specification B x Remaining duration x discount = 92.69 - 90 x 0.87 x 90% = $21.90 USD

EVS Disk Capacity Expansion

The rules of calculating the specification upgrade fees do not apply to the EVS capacity expansion fees.

The disk capacity can only be expanded, not reduced.

1. Rules:
   Capacity expansion price = Capacity after expansion x Remaining duration x Unit price of capacity - Capacity before expansion x Remaining duration x Unit price of capacity

   

   • Capacity unit price is calculated based on the billing mode (yearly/monthly) and the remaining duration of an unexpired order.

     For example, an EVS has the prices for 1-year, 2-year, and 3-year subscriptions. After purchasing the EVS for 1-year subscription, you renewed it for 8 months and then renewed it for one year again. After using it for 3 months, you expanded its capacity. The remaining duration was two years and five months. The system would round the remaining duration up to the nearest integer and find the price for the 3-year subscription.

   • Remaining duration (accurate to hour): It is calculated in the same way as that in the specification upgrades.
     • Remaining duration of a monthly resource = Remaining duration of each calendar month/Total duration of the calendar month
     • Remaining days of a yearly subscription = Remaining days/365 (The remaining days do not include February 29 in the leap year.)
2. The following prices are for reference only. For the actual prices, see Product Pricing Details.

   At 10:30:00 on November 1, 2023, you purchased a monthly 10-GB EVS. The subscription would expire at 23:59:59 on December 1, 2023. The unit price of the EVS was $0.35/GB/month, the amount due was $3.50 USD, and the actual payment was $3.50 USD.

   At 18:40:00 on November 5, 2023, you expanded the EVS from 10 GB to 60 GB. Remaining duration (excluding the hour when the expansion was performed) = Remaining duration in November/Total duration in November + Remaining duration in December/Total duration in December = 25 days and 5 hours/30 days + 1 day/31 days ≈ 0.87 months

   Capacity expansion price = Capacity after expansion x Remaining duration x Unit price of capacity - Capacity before expansion x Remaining duration x Unit price of capacity = 60 x 0.87 x 0.35 - 10 x 0.87 x 0.35 ≈ $15.26 USD