Help Center/ Cognitive Engagement Center/ Operation Management - Agent Workbench Integration with Third-Party Web Pages/ Scenario 4: Integration by Invoking an Enterprise API/ Overview

Updated on 2023-10-12 GMT+08:00

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Overview

When an enterprise directly uses the CEC agent framework as the call center system, the system can open a customized page and use the API provided by the third party to obtain information (for example, customer information) when an agent answers a call. This section describes the configuration.

The customized page embedded in the agent framework is implemented based on the screen pop-up configuration. Figure 1 shows the integration principle.

Figure 1 Integration principle

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